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Old 12-02-2012, 09:38 PM   #1
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Roof Delamination and Other Issues With Forest River Georgetown XL

Hi everyone. I'm a new member with a new motorhome, 2012 Georgetown xl 378. Had for four weeks and first noticed roof delimitation the first week. Been fighting with FR and dealer ever since. The RV was sold to me and had this issue at time of sale and no one mentioned it. I've since talked to other FR dealers and they inspect this before delivery. On the inspection forms the dealer check to roof off as OK. My RV has been in the shop for 10-12 days with various problems. Other than five nights camping I store the unit in a building that is completely enclosed and locked. It is not exposed to the weather in any way. It is now at the dealer sitting in the yard with not protection and I sure this is not helping the delimitation on the roof. We never even had our "honeymoon" with it because one hour after we picked the unit up the hydraulics failed and it took the dealers technician hours to figure out. Actually, we were left with the unit stranded in neighbor's driveway. Even the dealers technician did not know how to reset the system once more fluid was added. Before he arrived, I had already found a blown fuse on the lift units circuit board and tripped breaker. The technician arrived with not tools, electric meter and spare fuses. That was Ok though, I already had put this all in the RV. Late that night he called after a friend told hime how to reset. I also found out at this time that apparently the jacks had not been calibrated before leaving the dealer. We were the joke of our neighborhood having just spent over $110,000 and had a brand new RV stranded. The unit was sold to us with low fluid and this caused a complete fault when we tried raise the jacks and put the slides in. I saw the fluid looked low and mentioned this at time of walk through and the technician said it was OK. Well, we finally went on our shake down trip and the next day I noticed that the slide rollers were wearing into the underside of the two main slides and and someone had spray painted it black to cover up. When I brought it back to dealer they then told me it was a known defect, but I was not told this at time of sale. They did fix this by having to install steel flat bars on each side of the main slides. Getting back to the roof, now FR want to overlay the delimitation with something which I feel is just covering the problem up or send my brand new RV back to Elkhart, In. and completely rip the roof off and replace. About 2,300 - 2,500 miles. When I purchased, it had about 1,200 miles on it. My wife and I have not even put 500 miles on it at this time and now we are being told all we can now have is a repaired RV with almost 4,000 miles and wear and tear we never caused. I chose to purchase a new RV and am being told these are my options. Other problems are now showing up such as door alignment, which I think was cause by the jack lifting the front wheels off the ground. I had to manually level to solve the door alignment. I'm worried there may still be issues with the hydraulics. This happened at Thanksgiving on about a 125 mile round trip to my brother's farm. Other problems such as stopped up furnace vents, dashboard jumping up and down while driving and passenger side mirror being full of water to mention a few. I did fix the mirror, the weep hole at the bottom had been siliconed shut at the factory. My only question to all of you members is this. Should I have to accept this situation or do I have other options. As I said, my wife and I wanted to purchase a "new" RV, but this is not what we got. Oh, in closing we did not even get an owners manual or documentation on the hydraulic system. Thanks to the internet and I was able to get these manuals. I told this to the dealer over two weeks ago and still have never gotten the owners manual. We've pretty much decided after reading many forums and the problems others have had that RV'ing is probably not what we need in our life now. I have health problems and between the dealer and FR I can only wonder what my condition will be in six weeks when I go for my three month checkups. I would appreciate anyones thoughts on what we are going through right now.

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Old 12-02-2012, 09:47 PM   #2
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Roof Delamination and Other Issues With Forest River Georgetown XL

WOW...I hate hearing these horror stories about big problems with brand new RV's, hang in there and get through these repairs until they make them right.

2013 Sabre 32RCTS-6 (sold)
Family of 4 whose always on the GEAUX!
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Old 12-12-2012, 07:51 AM   #3
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Location: Full Timing in South Louisiana
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I can relate to the aggravation no doubt. We're in the 7th month of ownership of our Tiffin, and it's fixing to go back to the factory for the second time and has been in repair facilities 5 times. Tiffin has a heck of a reputation, but now I'm under the impression that no matter what brand you buy, you'll have issues. If you can survive the first year, you might be in good shape. I was forewarned about buying new and should've stuck with the advice of buying one 1-2 years old, that way the bugs were worked out of it. This year has been trying for us and almost ruined the whole motorhome experience. This was our first one. Since now it looks like every manufacturer has issues, we're just gonna pick what we like and hope for the best. Looking to order a Class C Forester in January or February, maybe. Got one more trip planned to Stone Mountain Georgia around Christmas and that will be the determining factor. Almost sounds like your at that decision making point. Try to get the bugs worked out and get it fixed, or take a loss like we're considering. Surprisingly the only issue I read in your post that sounds major is the roof. All the others seem all too common in more than forest rivers. If you think roof problems are isolated to FR, take a look at the Tiffin Forum. They've had issues with their almighty one piece fiberglass roofs for years. Cracks, roof rail replacements, replacing the already replaced roof rails and so on. Out of the 5000 miles on our coach, half of that is going for repairs. I feel you pain.
John and Rebecca Dickson
Emma-7 / Little John-5 / Iva-1
Full Timing Again, Rev B
2013 Ford F-350 Lariat CC LB PSD
2015 SOB TT - With OC's Awning Poles (#8)
At least in Heaven, RVs will be perfect, and I won't have to keep fixing them.
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Old 12-12-2012, 09:21 AM   #4
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I would insist on getting it repaired at the factory OR get all your money back and start over at a decent dealer.
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Old 12-12-2012, 09:48 AM   #5
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Location: Pueblo Colorado
Posts: 1,146
Would consider work at factory. Had ours replaced at dealer and took forever. Make a complete list of things you want repaired and checked, fax to FR and get them to agree that they will fix everything and see how much they will kick in for gas etc. for you to drive it there. Also how long it will take. Before and after pickures for you records. Best of luck!
2011: 54 days, 2012: 218 days, 2013: 175 days, 2014: 196 days
2015: 188 days, 2016: 72 days,
2009 Berkshire, 390QS, and toad
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Old 12-12-2012, 11:33 AM   #6
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Location: Massillon. Ohio
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Send a PM to this guy he willk take care of you.
Factory Rep (NW Class C)
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Old 12-12-2012, 09:31 PM   #7
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Big John D,

Thanks, I appreciate your advice.

Cajun Camper

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