Hello!
We purchased our 2017 Viking 17BH last February at a local RV show. Took delivery in April. Unfortunately, we were only able to use the unit 2 times last season, as we had a new baby and life was a bit hectic haha
At the end of the season, we noted a few small issues when we used the unit, such as the trim around the table was not secured and kept falling off, one window is difficult to open, etc.. and also there were 2 staples in the ceiling that seemed to be a bit discoloured. We reported these to our dealer and they said those things didn't seem urgent and they could fix them up in the spring. We winterized the unit ourselves so we could learn a bit about it and kept it in the driveway, so we were able to check on it several times over the very cold and long Eastern Canadian winter. We inspected the roof caulking in the fall and again in the spring when we started to de-winterize the unit. In the spring when de-winterizing the unit, we noticed that there were even more ceiling staples that were discoloured, and some inside the cabinetry were pretty much rusty... upon closer inspection, there was a 6" long bubble in the right corner of the wall, right up against the cabinetry. My husband started poking around on the roof, and the whole right hand corner of the unit was soft
We reported this to our dealer, and got the unit to the shop.
After some back and forth, Forest River came back that they would not cover the roof leak, as it was past the 1 year warranty - I get it.. but a leeway of a month would go a long way since this was a brand new unit that was used twice, and with the extent of the damage, the leak had clearly been happening since it was manufactured. Luckily, our dealer stepped up to the plate, as we HAD reported it to them in the fall, and they as they hadn't passed the info along to FR, they took the hit, and repaired our unit for us at no cost to us. After reading through several threads on here, I see we are very lucky, as this is a known problem, and many are left to fend for themselves or spend thousands of $ to get the issue fixed through the dealer.
My question is this... what can we do going forward to ensure this doesnt happen again? The dealer noted that our caulking was in great shape, there was nothing we could have identified as an issue.. there was a pinhole in the roofing material back near the AC unit and the water had run up to the front corner. From what we can tell, the repair has been done well, but we dont really know what it "should" look like.. I'm not sure if we need to add anything.. i've read on here people recommending things like dicor and eternabond. Perhaps there is some sort of sealant or coating we could apply? Any advice would be greatly appreciated
Picture in the post below
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