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Old 10-28-2015, 09:37 PM   #11
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Originally Posted by Wumba View Post
The dealer just heard back from Forest River and they are denying the warranty work on the roof. Guessing nobody from FR reads these forums to see that there is an obvious problem with the roof coming out. Anyone have any contact info for FR? Thanks!
The dealer told you that fr denied the claim?
1) the dealer shouldn't have even worked on it without authorization, unless they haven't.
2) I think you should call fr warranty and ask them if the claim was denied by them and if so, why?



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Old 10-29-2015, 01:25 AM   #12
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Will call first thing in the morning! The dealer hasn't done any work at all. They were waiting on FR to approve the work. Thanks for the contact!
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Old 10-31-2015, 01:03 AM   #13
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Will call first thing in the morning! The dealer hasn't done any work at all. They were waiting on FR to approve the work. Thanks for the contact!
m

I would love to know how it has worked out with your warranty work.

I am astonished on how arrogant FR are not to acknowledge the problem on your units roof. It's obvious it a problem that was caused by an installer stripping out the screws into the wood or whatever the materials they screw down into.

I hope it all works out well for you guys.
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Old 11-01-2015, 03:28 PM   #14
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Ours is in the shop now for screws backing out on roof. They are on a line with the front of the front AC. I went on roof to check for storm damage and found them. One month out of warranty. I had serviced roof 2 months before and dealer had checked it for my warranty for ever and found nothing. FR approved it as a build issue.
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Old 11-05-2015, 09:33 AM   #15
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Just got off the phone with Greg Johnson from Foret River. They WILL NOT approve warranty work on the roof. According to him, it is purely cosmetic and does not affect the coach whatsoever. He also said the radius is attached with staples that will come loose when the coach frame flexes going down the road. So I guess it's normal for roof radius to come loose? He said it's been documented and if there are any membrane tears that can be attributed the radius coming loose that they will cover it then. Simply amazing.
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Old 11-05-2015, 02:30 PM   #16
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Just got off the phone with the dealer. The work is done, the found more problems than first FR approved and had to resubmit for it. I told them I want to check the roof when we pick it before we hook up the TV. That should be tomorrow, the trailer is blocked in the shop right now (the new shop is huge). It is raining here today.
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Old 11-05-2015, 02:58 PM   #17
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"Just got off the phone with the dealer. The work is done, the found more problems than first FR approved and had to resubmit for it."

"Just got off the phone with Greg Johnson from Foret River. They WILL NOT approve warranty work on the roof. According to him, it is purely cosmetic and does not affect the coach whatsoever. "

Sounds like you guys are comparing an apple to a bowling ball. Forget Forest River. One is Sierra, the other Coachmen. Two different factories with different warranty departments, even in different locations. Coachmen is a little more independent than all the the other brands. I would still try and use that somehow Wumba. Maybe call and raise a little hell with Sierra that Coachmen stands behind their product or something.
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Old 11-05-2015, 03:26 PM   #18
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The difference may be the dealer!!! Ours, RV General Store, may have done a better job selling the repair to FR. Ours was a month out of warranty and the rep at the dealer said this is a build issue, they will fix it. The service rep wanted to know how it had been missed in the annual check-up, and was upset about that! I think the dealer makes all the difference. We have dealt with this dealer since they opened in 1982.
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Old 11-05-2015, 10:46 PM   #19
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I actually have nothing but good things about the dealer. The service manager is resubmitting the paperwork and said it's unacceptable, especially when he has another unit in the shop that has the same issues and was approved for warranty work. Really starting to lose respect for forest river at this point.
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Old 11-06-2015, 09:27 AM   #20
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Good luck.
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