That's it in a nut shell. What the dealer/repair center feels they need to do to fix it, doesn't always coincide with what the factory thinks. The factory usually goes with the cheapest was they "think" to do the repair. The dealer/repair center won't do anything until they know what they will be reimbursed for by the factory. Unfortunately, this usually takes a few weeks. What I do personally, is fix minor things myself. Then during the year I make a list if things that need fixing (obviously not emergency items) and at the end of the camping season, I bring it to the dealer to fix. This was I'm not out any lost camping time. Feel free to pm me with any questions you might have. Be happy to help you along.