First off, Big Thanks to everyone who took the time to post (even if it was just to "dig" a little
After the consensus that the dealer was "lacking" I reached out to them, and sure enough they came through. They acknowledged that they did not tell/show me how the Reese was supposed to be set up. I dropped the 5er off today for repairs, and they sent me to the shop that does their vehicle body work. After getting the body shop to appraise the damage to the RAM they assured me that it would cost me nothing. Man, grace is incredible!