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Old 10-10-2013, 08:26 PM   #1
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Wow-wee!

Took our camper in to get some warranty work done because of a water leak. Rain water that is. Anyways, my wife and I found the leak before we took it in. Seems to be coming in from the vent-ta-hood over stove. The little plastic piece that goes through wall must have a small spot that doesnt have any sealer on top of it. (Maybe they should have used some that is all over the sides of the camper) LOL.
Told the Tech that checked us in what we found and that if they took the hood down they would see the trail that the water left and the the rust on the rivets.
Water would fill the top of the hood then run out on stove and down inside the knife rack and across the front of cabinets. Swelling everything.
They called today and said that the reason the cabinets were swelled is that the heater is running too hot and made the cabinets swell. I just about blew a fuse......
Bought the camper in May of this year, it is now October. Do they really think that I used the heater through the summer in Arkansas? And even to a point that it got so hot in there that is made the cabinets swell up.
Just sad, I guess I am going to have to go up there and show them.
Venting a little, it only been a week.
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Old 10-10-2013, 10:02 PM   #2
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Looks to me water caused the press wood to swell I don't see how a heater can cause swelling
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Old 10-10-2013, 10:58 PM   #3
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The bad part is that I dont even know if the heater works!
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Old 10-10-2013, 11:13 PM   #4
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I think the water leak from the vent caused the cabinet to swell seems to me the dealer is trying to pin all the problems on you
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Old 10-10-2013, 11:23 PM   #5
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Very depressing when you realize most dealers back shops are incompetent at best and crooks at worst.

While there are some who are very good, reliable, people they are scarce as hen's teeth. I would send those photos to the factory rep direct and document the response from your dealer's "so called" mechanics.

It is clear that damage was a water leak. Ugh...
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Old 10-11-2013, 05:27 AM   #6
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sent the pics to the factory rep first. They are the one who recommended this shop. As long as they fix the cabinets. I dont care what they say happened.
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Old 10-11-2013, 09:06 PM   #7
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Called them today and asked if they reexamined the leak problem. No not today, was the reply.
Asked them if at least was the factory going to warranty the cabinets. Waiting on reply from factory was the answer to that question.
Asked them about the other things it was in there for. Parts are order and covered by warranty. Asked them why, when they were getting approval for other things they didn't get it for cabinets. Crickets......
Got a feeling they are going to do the easy stuff and stump their toe on the cabinets. The good news is that they got the mud dauber screens installed and are patiently waiting on my check....

I hate taking my stuff to someone to get it worked on. Would much, much rather do it myself.

Can you get the factory to send the consumer the parts to do our own warranty work? Figuring not.
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Old 10-11-2013, 09:33 PM   #8
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I have heard of a handful of cases where consumers were able to get warranty stuff sent to them.
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Old 10-11-2013, 10:00 PM   #9
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They sent me parts. Dealer is 3 hours away. One way.
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Old 10-11-2013, 10:05 PM   #10
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I think my concern would be if I did the work myself whether the warranty would stop on future issues.
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