It must be different than my electric dometic awning. I've had mine apart and no spring.
I did have 2 motors that went bad and that's how they both acted.... They would go out okay and then hard to get them back in. They also have that behaviour when the battery is very low.
Scott and Liz - Southern NM
2012 Wildcat Sterling 32RL - w/level up (best option ever)
2007 Chevy 2500HD 4dr short bed Duramax w/allison
Reese Fifth Airborne air ride king pin coupler with Sidewinder