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So... you just push in on them, as in toward the camper?
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yes, or at the awning pull down to desired height and have someone else tighten the knob
when bringing in the awning they should be loose or at full extension
CAUTION: do not leave the awning deployed when leaving without an awning hold down system attached to the arms, or you may find the awning has caught an ill wind and flown over the camper tearing the support arms out of the sides...
again search awning support poles and brackets...