Something else I just remenbered, when the awning was replaced the first time I had a problem with it when I rolled it up it was not square, the side arms would not slide in to each other. I had to get on the roof and push the awning roller to square it back up to close it all the way, I did this until the heavy rain came and had to replace it again. When I took it back I explain my problem to the service department, WEll come to find out when they replace the fabric first time they did not revit the fabric to the roller on each end, the fabric was free floating and did not roll square causing the awning frame to shift. So now with the second replacement they ordered the whole awning assembly from the factory and all they had to do this time is to install the whole thing. The fabric was all ready revited the the roller, and since then I have had no problems and I had a center support installed as well because the awning is 19' long. Roll out your awning and look for the revits on each end of the roller, they will have to be removed first. By the way the whole awning assembly was $1,300 installed and it was covered by my home owners insurance due to the storm.