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07-13-2018, 06:54 AM
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#1
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Junior Member
Join Date: Jul 2018
Posts: 9
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Awning fell open
While opening my awning for the first time (brand new), the awning got @2/3 of the way out and it just “fell” open! Almost like a free wheel. Upon investigation the metal sleeve that the awning rolls up on has come out of the motor. I cannot push the awning barrel back into the motor far enough to put the metal “C” clip in to hold it together... any secret tips you can give me??
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07-13-2018, 07:07 AM
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#2
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Senior Member
Join Date: Sep 2013
Location: Maryville, Tn.
Posts: 594
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I'm going to state the obvious and say contact the dealer to either come out to fix it since it cannot be moved that way or they can send a mobile RV shop to fix it under warranty.
__________________
2016 F150 XLT 4X4 SCREW 5.0
2014 Grey Wolf 21RR
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07-13-2018, 07:30 AM
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#3
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Junior Member
Join Date: Jul 2018
Posts: 9
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I called this am, waiting to hear back... but thought I could save them the trip if it was an easy fix.. thank you
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07-13-2018, 08:15 AM
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#4
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Senior Member
Join Date: Sep 2013
Location: Maryville, Tn.
Posts: 594
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The "freewheeling" part is what makes me think there is an internal disconnect between the drive mechanism and motor.
__________________
2016 F150 XLT 4X4 SCREW 5.0
2014 Grey Wolf 21RR
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07-13-2018, 08:38 AM
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#5
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Junior Member
Join Date: Jul 2018
Posts: 9
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When it free wheeled I think the pole came out of the motor allowing it to fall all the way out... now can’t get the pole to slide all the way in to where the clip will slide down in the slot.
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07-13-2018, 08:40 AM
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#6
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Junior Member
Join Date: Jul 2018
Posts: 9
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They email back to say... if you had bought the extended warranty we would send someone out to fix... since you did not... call and make an appointment and when you get it here we will take a look!! Lol
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07-13-2018, 08:41 AM
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#7
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Senior Member
Join Date: Sep 2013
Location: Maryville, Tn.
Posts: 594
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That is just sad. Others on the forum said you can call a mobile repair service but you need to get forest river to approve it first.
__________________
2016 F150 XLT 4X4 SCREW 5.0
2014 Grey Wolf 21RR
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07-13-2018, 09:05 AM
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#8
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Senior Member
Join Date: Jun 2013
Posts: 10,833
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Sounds like the dealer shame game! Take the money and run! Mobile tech after calling appropriate FR warranty division.
__________________
B and B
2022 Venture RV SportTrek STT 302 VRB Travel Trailer
2018 Heartland Landmark 365 Louisville 5th Wheel
2015 Heartland Bighorn 5th Wheel
2013 FR Rockwood 8289WS 5th Wheel
2012 FR Rockwood 2703 SS Travel Trailer
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07-13-2018, 09:09 AM
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#9
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,890
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1, that's not an acceptable reply from the dealer. I'd be phoning them and (politely) calling B/S.
2, do you have any pictures of what you're fighting?
3, what is the make/model of your awning?
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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07-13-2018, 09:16 AM
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#10
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Denver To Yuma In 90 Days
Join Date: Mar 2018
Location: Yuma, Arizona
Posts: 3,882
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Let me guess....Camping World?
By the buy...extended warranty is for AFTER the manufacturers warranty has expired.
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07-13-2018, 09:48 AM
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#11
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Senior Member
Join Date: Nov 2016
Location: Montana
Posts: 605
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Agree with the others, call forest river and explain the problem and the dealers response. I’m not sure they’ll reimburse the mileage, if any, but I’m pretty sure they’ll authorize having a mobile service fix it. You pay up front and send in the bill for reimbursement. We’ve done that more than once and it worked well. And, I’d have have a talk with the owner/manager about it as well. If you get no satisfaction there (after all, there may be other warranty items come up) I’d make sure to give that dealership the appropriate PR and recommendation to anyone who asks.
__________________
2016 Berkshire XL 40A towing 2020 Jeep Wrangler unlimited.
Prior to this Jayco fifth wheel: 24' Eagle, 30'Designer, and 40' Jayco pinnacle.
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07-13-2018, 09:56 AM
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#12
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Pickin', Campin', Mason
Join Date: Aug 2015
Location: South Western PA
Posts: 19,074
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I agree with everyone that what your dealer told you is absolutely terrible.
I hope you can let the appropriate people in charge know how inconsiderate whomever told you that was. You did say it was brand new.
Contact Forest River and explain your situation.
let them know what the dealer said.
There is a contact page for each division on their web site.
Lastly, if you really want to try to fix it yourself, post some photos of the issue and the make/model and we'll try to help the best we can.
Best of luck to you.
__________________
2022 Cedar Creek 345IK 5th Wheel•Solar & Inverter•2017 Ford F-Series SCREW 4x4•Factory Puck•B&W Companion•TST Tire Monitor w/Repeater•Sinemate 3500w Gen.
F&AM Lodge 358 Somerset, PA - JAFFA Shrine - Altoona, PA
Days Camped ☼ '19=118 ☼ '20=116 ☼ '21=123 ☼ '22=134 ☼ '23=118☼ '24=86
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07-13-2018, 10:08 AM
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#13
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Senior Member
Join Date: Sep 2013
Location: Maryville, Tn.
Posts: 594
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You can also contact the manufacture of the awning for assistance. Dometic sent me parts for other items I had problems with under warranty and I fixed them myself. There should be a manual provided for all items installed in your RV.
__________________
2016 F150 XLT 4X4 SCREW 5.0
2014 Grey Wolf 21RR
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07-13-2018, 10:15 AM
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#14
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Site Team
Join Date: Oct 2014
Posts: 15,265
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If this is brand new as you say, extended warranty has nothing to do with it.
__________________
2015 Freedom Express 248RBS
TV 2015 Silverado HD2500 Duramax
TST Tire Monitors
Honda 2000I + Companion
2 100W solar panels
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07-13-2018, 10:20 AM
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#15
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Senior Member
Join Date: Oct 2014
Location: Raleigh NC
Posts: 289
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Plus, if you cant roll the awning back up, the camper can not be moved. The dealer (or a mobile tech) needs to come to the trailer to fix it on FR's dime.
__________________
Old- 2002 21 Roo
New- 2015 Shamrock 23 IKSS
TV- 2010 Nissan Titan CC
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