Originally Posted by trdutch
How can I get the dealer to dig into this problem deeper as a warranty item
Howdy trdutch, hate to hear about your problem. We are a forum of do-it-yourselfers, but I'm not sure that anyone here will be able to offer correct advice on how to "get" a dealer to dig deeper. If you are not satisfied with their lack of depth on it, you might could contact Forest River.
They might could assist you in offering advice on other authorized repair facilities. However the drawback to that is, these other places may not put you at the top of the food chain since you didn't originally purchase from them.......then you would be back to contacting Forest River yet again.
Back to the DIY aspect, have you noticed the awning arms kinking or the motor sounding like it is getting into a bind while the awning is going in or out? I had a buddy whose electric awning was doing this, and it would pop the fuse. We were able to straighten his out, and he has been good to go since.