Hi hide out this is the repose I revived form dometic and the information I sent them
Good Morning Tim,
I have attached the operation manual for your power awning. I am sorry that we are not able to provide technical assistance. Unfortunately there would be a liability issue providing technical trouble shooting and/or diagnosis via email. Dometic has authorized service centers/dealers that assist with trouble shooting and diagnosing. Your dealer will be able to contact Dometic for assistance.
We appreciate this opportunity to address your situation and hope all of your future travels are trouble free. Please do not hesitate to contact us at any time to order parts or for further assistance.
Customer Support Center
Dometic USA Start
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Date: 05/10/2015 12:54 PM
Subject: Contact Form from dometicusa.com
Message: Hi I just perched a flagstaff 30wikss v-lite travel trailer. I am having trouble with dometic awning model #917ns2100ilv serial #50194841. The awning will not open with out a push to help open it. When I push the switch to open the awning the motor starts the arms open about 1-2 inches and stops. The motor continues to run the awning drum around which just unfurls the awning under the metal cover. At this point with the fabric draped down under the metal cover/drum I give the awning a small push open it snaps open and will unroll open the rest of the way with no help. The awning will close with no problem and rolls up with no wrinkles and appears to not pull to one side. I don't believe it is misaligned. The dealership has been working on it and can not find a fix for this problem. Can you please give me information on how to fix this problem?
Thank you Tim
Not much help Tim