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04-25-2013, 02:36 PM
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#21
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Senior Member
Join Date: Oct 2009
Location: Missouri
Posts: 19
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Barry,
Excellent point -- thanks!
Mike
__________________
2013 Rockwood 8329SS Diamond Package
2008 Ford F250 Lariat SD Crew Cab 4X4
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06-01-2013, 02:18 PM
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#22
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Member
Join Date: Jun 2013
Posts: 59
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We're in Milwaukee area. Was told a dealer from Baraboo, WI (125 miles away) is the closest dealer that will come out to fix the awning motor, but that place tells us they have no idea when they will have time to fix it. We can't be the ONLY customer in the Milwaukee metro area to have this problem! Why can't the factory send out a rep to do all the Milwaukee area at one time?! We have a brand new trailer we can't use for almost 2 months now and have no idea how long this will take. There ought to be a law!
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06-01-2013, 02:24 PM
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#23
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Senior Member
Join Date: Jul 2011
Location: Stromsburg, Nebraska
Posts: 1,682
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Quote:
Originally Posted by SNHIPP
We're in Milwaukee area. Was told a dealer from Baraboo, WI (125 miles away) is the closest dealer that will come out to fix the awning motor, but that place tells us they have no idea when they will have time to fix it. We can't be the ONLY customer in the Milwaukee metro area to have this problem! Why can't the factory send out a rep to do all the Milwaukee area at one time?! We have a brand new trailer we can't use for almost 2 months now and have no idea how long this will take. There ought to be a law!
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Did you try calling Angie (think that was her name?) She posted the dometic number and extension earlier in this thread.
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Joel and Teresa
2016 Sabre 34TBOK
2006 GMC 3500 CC LB DRW 4X4
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06-01-2013, 02:33 PM
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#24
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Member
Join Date: Jun 2013
Posts: 59
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That is the number we called and they referred us to the dealer in Baraboo, who is telling us they have no idea when they will have time to make the 125 mile trip. Wouldn't even tell us if it would take weeks or months.
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06-01-2013, 02:36 PM
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#25
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Moderator Emeritus
Join Date: Aug 2010
Location: Southeast Wisconsin
Posts: 6,949
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Who is the dealer in Baraboo - Scenic RV?
__________________
Scott
DW, 3 Kids and our Goldens
2012 Shamrock 233S
2008 Toyota Sequoia 5.7L 4WD
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06-01-2013, 02:45 PM
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#26
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Senior Member
Join Date: Mar 2011
Location: Wisconsin
Posts: 1,337
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Quote:
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Originally Posted by Triguy
Who is the dealer in Baraboo - Scenic RV?
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Have you tried Roskopf's in Menonomee falls? They're a FR dealer.
__________________
2012 Rockwood 8293RKSS
2006 Dodge Ram 2500 5.9L Cummins Turbodiesel 4x4; 2012 Ford Escape 4x4. 3 very pampered cats.
Days camped: 2011: 61; 2012: 66 Days; 2013: 69;2014: 68 2015: 90 Days camped 2016: 34
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06-01-2013, 03:08 PM
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#27
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Member
Join Date: Jun 2013
Posts: 59
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Yes, it is Scenic RV where we bought the trailer. Poor post-sale service.
We'll try calling Roskopf's. Thanks for the tip.
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06-01-2013, 03:19 PM
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#28
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Moderator Emeritus
Join Date: Aug 2010
Location: Southeast Wisconsin
Posts: 6,949
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Quote:
Originally Posted by SNHIPP
Yes, it is Scenic RV where we bought the trailer. Poor post-sale service.
We'll try calling Roskopf's. Thanks for the tip.
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Did you buy from Scenic in Baraboo or Slinger?
__________________
Scott
DW, 3 Kids and our Goldens
2012 Shamrock 233S
2008 Toyota Sequoia 5.7L 4WD
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06-01-2013, 03:22 PM
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#29
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Member
Join Date: Jun 2013
Posts: 59
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Baraboo.
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06-01-2013, 03:27 PM
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#30
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Moderator Emeritus
Join Date: Aug 2010
Location: Southeast Wisconsin
Posts: 6,949
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Quote:
Originally Posted by SNHIPP
Baraboo.
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The reason I asked is that I found Scenic Traveler in Slinger to have a good service department. They are the same dealership and a lot closer to you so may be worth a try. Matt is the Service Manager.
__________________
Scott
DW, 3 Kids and our Goldens
2012 Shamrock 233S
2008 Toyota Sequoia 5.7L 4WD
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06-01-2013, 04:49 PM
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#31
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Senior Member
Join Date: Nov 2012
Location: X
Posts: 2,781
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Quote:
Originally Posted by SNHIPP
That is the number we called and they referred us to the dealer in Baraboo, who is telling us they have no idea when they will have time to make the 125 mile trip. Wouldn't even tell us if it would take weeks or months.
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So call Dometic back and let them know. They won't find that dealer's response acceptable either.
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08-13-2013, 07:18 PM
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#32
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Junior Member
Join Date: Aug 2013
Posts: 1
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I wonder if this affects some older models, I own a Rockwood WindJammer and while travelling to a wedding a month ago, the canopy deployed and we had to do an emergency stop and end up having to strap the arms and canopy down with wratchet straps. then slowly (50 m/hr or less) crawl home and have not been able to use our trailer again. I have contacted the dealer and they are checking.....will let you know results.
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08-13-2013, 09:37 PM
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#33
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Senior Member
Join Date: Mar 2013
Posts: 1,485
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Quote:
Originally Posted by marcar56
I wonder if this affects some older models, I own a Rockwood WindJammer and while travelling to a wedding a month ago, the canopy deployed and we had to do an emergency stop and end up having to strap the arms and canopy down with wratchet straps. then slowly (50 m/hr or less) crawl home and have not been able to use our trailer again. I have contacted the dealer and they are checking.....will let you know results.
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As far as I know, it only effects the 9100 series. Look on line and call Dometic directly. They sent a mobile service to my house.. Replaced the motor assembly with a larger diameter motor. Took a couple of weeks to get scheduled..
__________________
2014 Sunseeker 3170 DSF
Dorothy, Garrette and Miss Bella.
Retired and having fun.
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