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Old 12-07-2016, 02:25 PM   #1
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Dometic awning arms will not extend

We have a 2015 Windjammer 3008W with a 21 foot awning. The trailer was purchased new in August 2016. When extending the awning, the awning unrolls, but the arms will not extend unless pulled out manually. Once pulled out the awning works fine. All the arm joints were lubricated with silicone spray (not wd40). Any thoughts or help. We will be taking the trailer back to the dealer in the spring, it is about a 4 hour drive to the dealer.

The awning has not worked since we got the trailer home. The adjustment knobs are both loose.
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Old 12-07-2016, 02:36 PM   #2
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Did the awning ever work correctly or is this something that has just started to happen?

The gas springs (shocks) on the arms serve two purposes on a electric awning.
1. They assist in pushing the arms out away from the body side when extending a closed awning.

2. They dampen the pivoting motion of the arms when the awning is extended fully during times of light wind load or rain.

I would check those first.

I have also seen people who really over tighten the adjustment knobs (if so equipped) to where the awning (once retracted) has a hard time overcoming the full closed position.
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Old 12-07-2016, 03:10 PM   #3
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I would check to see if the knobs used to secure the arms once in place are not tight while extending the awning. Later RJD
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Old 12-07-2016, 03:30 PM   #4
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I had this issue early on to some degree. I determined that my adjustment knobs had been loosened but the sliding part were stuck together -- maybe from wet paint, etc., or from being in the closed position so long. I pried them apart and all has been well.
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Old 12-08-2016, 02:46 PM   #5
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Sight down each side or the movable rail.....I've had to slightly spread them to keep 'em from pinching the stationary one......can do with your hands..or, take a yard stick and use as a straight edge....
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Old 12-08-2016, 03:42 PM   #6
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Awing

I had this problem they end up putting a piece of rubber to help it. There a certain part that fix in there.
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Old 12-08-2016, 04:46 PM   #7
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Couple things; the shocks are spring loaded under extreme force when in the retracted position, they have springs to assist the deployment, be careful playing with that. Sounds like your motor, or switch might be faulty. Let the dealer handle it, since its under warranty. Do check the obvious, lock knobs, arm obstructions etc. Let us know what failed when you find out. It helps the forum.
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Old 12-08-2016, 08:38 PM   #8
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Quote:
Originally Posted by Still Kickin View Post
Couple things; the shocks are spring loaded under extreme force when in the retracted position, they have springs to assist the deployment, be careful playing with that. Sounds like your motor, or switch might be faulty. Let the dealer handle it, since its under warranty. Do check the obvious, lock knobs, arm obstructions etc. Let us know what failed when you find out. It helps the forum.
Not sure how it could be the motor or switch?

The OP said in his first post the awning unwinds but the arms don't come away from the side of the camper without assistance.
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Old 12-08-2016, 08:48 PM   #9
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Not sure how it could be the motor or switch?

The OP said in his first post the awning unwinds but the arms don't come away from the side of the camper without assistance.
The switch actuates the motor, which deploys the awning. Unless the springs in the awning arms are bad, or the spring in the other end of the awning tube isn't operating correctly, I vote its a switch/ motor issue, more chance of failure. The OP was asking for input. Just that, a suggestion. But, we will know when it gets fixed, thats the good thing about this forum, knowledge.
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Old 12-08-2016, 08:53 PM   #10
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The arms need to be pried loose from the camper channels. They are either misaligned or bent or the struts are both bad.
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