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Old 07-23-2015, 09:26 AM   #21
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Originally Posted by gljurczyk View Post
I really do not care what you think I know that Counrtyside repair did two toppers in 30 min. I was there watching and they did have a motorized scaffold. They did not have to unroll the tension spring they pinned it with a nail. I was out of there in 45 mins from the time I arrived. They do this all the time, that is there job. I really do not care what you believe these people do it for a living, what do I have do get an invoice to prove what they put down for labor?... PS: they never removed any rail at all, where is that out of?
Not talking about slide toppers, we're talking about awnings.
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Old 07-23-2015, 09:49 AM   #22
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Oh man, I didn't intend to get a thread war started!

I was just excited to get free awning fabric & am now looking for a free install.
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Old 07-23-2015, 09:55 AM   #23
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I have a 2012 Tracer with the same problem. Did you deal with Dometic directly or dealer assist?
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Old 07-23-2015, 10:10 AM   #24
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I have a 2012 Tracer with the same problem. Did you deal with Dometic directly or dealer assist?
I did both. The dealer warranty manager tried but got a denied claim. Then I went direct to Dometic with the following email,

Message: SunChaser Serial # 21592389 has developed 4 bubbles in the middle of the awning. Is there any fix to this problem or steps that I should have taken to prevent it?

I purchased my trailer Rockwood Mini Lite on July 2, 2012.

Thank you very much for taking a look at this issue.


They then asked for pictures of the bubbles & a picture of the Dometic lable on the roller bar.
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Old 07-23-2015, 10:34 AM   #25
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Thanks, I'll try the same. I noticed my bubbles last week and wasn't sure what to do.
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Old 07-23-2015, 12:40 PM   #26
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Herk then he shouldn't have posted this below.Literally the hardest part is removing the wall side rail screws and then tacking the material back in place correctly centered so it runs in and out without binding the arms. They did not remove any rail screws, they just removed 2 screws that go's through the fabric into the rail, but the rail stayed in place and was never removed.
It was said correctly; you interpreted it incorrectly.

The awning material has two "rail screws" that go into the top of the rail to keep it from sliding; similar to the pop rivets some folks put in the roller.

And yes, the pop rivets need to be drilled out and replaced on assembly.
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Old 07-23-2015, 12:57 PM   #27
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Oh man, I didn't intend to get a thread war started!

I was just excited to get free awning fabric & am now looking for a free install.
The worst ones are when both are sure they are right and it is only semantics that make one "wrong".
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Old 07-23-2015, 01:08 PM   #28
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You still have to take an end cap off by drilling the rivets, etc.
This is true no matter which end comes off; thanks OC!
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Old 07-23-2015, 01:13 PM   #29
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The worst ones are when both are sure they are right and it is only semantics that make one "wrong".
Your picture is correct that is not WALL RAIL SCREWS, they are fabric set screws. No argument here just post correctly of what they are called....
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