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Old 05-28-2013, 04:48 PM   #11
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Sorry Angie.
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Old 05-28-2013, 04:53 PM   #12
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I am glad you were able to get the repair order in process. I have to advise you to please not drive the coach until that motor is repaired. The service tech. should come to you to do the replacement. Do you happen to have the S/N from the awning so I can look up your order and be sure it's processed quickly? If you prefer to call me, my number is 260-463-7625 and my name is Angie. Thank you!
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Old 05-28-2013, 05:17 PM   #13
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Dear Customer: I am the supervisor in the recall center at Dometic for this awning motor recall. Please contact us at 888-447-0003, OPTION 1. We can process your order, find a mobile service center for you, and get a replacement order sent via overnight for the repair. We will need the S/N and Model # directly from the awning sticker and the VIN# of the coach it's installed on. Please call us as soon as possible so we can get this repaired for you so your trip is not delayed. Be sure to mention that your order is urgent when you call. If you have any further questions, please ask for me and I will be happy to help you. My name is Angie Manes. Thank you!
Hi Angie, looks like I am in the same boat. We leave Friday morning and awning is stuck out. I have attached a photo of the awning label. I tried calling the office but you are closed now. I will call again in the morning. In the mean time, should I just leave the awning out or try manual retraction? Thanks in advance for your reply.. Don

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Old 05-29-2013, 09:06 AM   #14
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dalford - Where is your RV parked right now? Please do not move it or do anything with the awning. If it is stuck out, it is best to just leave it at this point. Please call 888-447-0003, Prompt 1 and tell them you spoke to me and that you need to get a repair processed right away. Tell them that you are leaving on Friday and need the repair done by then. It is possible you will have to secure the awning for travel if we cannot get a repair technician out there in time (and that is likely). When you call in, you will be advised of that. If you are going to be gone for a long period of time, we can possibly have the repair done at the location you are traveling to since the repair will be done by a mobile technician anyway.
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Old 05-29-2013, 09:15 AM   #15
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dalford - Where is your RV parked right now? Please do not move it or do anything with the awning. If it is stuck out, it is best to just leave it at this point. Please call 888-447-0003, Prompt 1 and tell them you spoke to me and that you need to get a repair processed right away. Tell them that you are leaving on Friday and need the repair done by then. It is possible you will have to secure the awning for travel if we cannot get a repair technician out there in time (and that is likely). When you call in, you will be advised of that. If you are going to be gone for a long period of time, we can possibly have the repair done at the location you are traveling to since the repair will be done by a mobile technician anyway.
Just out of curiosity who are "you"?

Never mind I missed your earlier post.
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Old 05-29-2013, 11:11 AM   #16
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My experience with the recall is a positive. I contacted dometic last Thursday. The dealer called me Thursday night and said the parts should be here the first of the week. He called on tuesday and repair is scheduled for thurs am.
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Old 05-29-2013, 11:34 AM   #17
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My repair is complete. Took less than 24 hours with shipping. I will make my trip Saturday. Thanks Dometic and Rome RV.
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Old 05-29-2013, 11:40 AM   #18
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My repair is complete. Took less than 24 hours with shipping. I will make my trip Saturday. Thanks Dometic and Rome RV.
Sweet!


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Old 05-29-2013, 12:52 PM   #19
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I'm on day 16 since Dometic added mine to the Recall list and assigned a repair facility. Called them last week and they said they are still waiting for the motors. Going to call them again today, and then Dometic if the motors have not arrived.

Glad that others are getting faster response and repair.

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Old 05-29-2013, 02:35 PM   #20
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RodeoGeorge - Please call me directly with the S/N from the awning and I can look up the status of your order for you. It should not take this long. We ship motors the same day the order is called in and they typically arrive within 5 days via UPS. The only thing I can think of is that the order wasn't called in immediately when it was received, but I do not really want to speculate. Please call me at 260-463-7625 (Angie Manes) and I will be happy to help you.
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