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Old 05-29-2013, 02:41 PM   #21
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I'm on day 16 since Dometic added mine to the Recall list and assigned a repair facility. Called them last week and they said they are still waiting for the motors. Going to call them again today, and then Dometic if the motors have not arrived.

Glad that others are getting faster response and repair.

RodeoGeorge
RodeoGeorge, Im glad I saw this post of yours, I called in when recall was first announced and was told mine were not on the recall list, I knew from earlier post that your 8289ws and mine were on production line at same time, so I called today and sure enough both awnings are now on recall list. Not sure why they did not notify me since they had my information on file. So thanks for the heads up...
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Old 05-30-2013, 10:19 PM   #22
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A big THANK YOU to Angie Manes. Seems that the paperwork associated with my motor replacements (I have 2) got side tracked. Within hours of calling her yesterday, at her request, the situation was resolved, and today the motors arrived and were installed by a service technician.

When I mentioned that I needed to head to a Rodeo in Santa Fe, NM on Saturday, she and Dometic went above and beyond to get-r-done.

Thanks Angie. You're a credit to Dometic, and a valuable asset to their customers.

Yee Haw! No motel in Santa Fe.

RodeoGeorge
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Old 05-31-2013, 08:54 AM   #23
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RodeoGeorge - Thank you!!! I am glad we were able to get this taken care of for you. I appreciate your kind words very much. Happy camping! Angie Manes, Dometic
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Old 05-31-2013, 10:25 AM   #24
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It is for situations just like this that I think there should be a rep from all component manufacturers "lurking" on this forum. Angie from Dometic sure went "above and beyond" to get the issues resolved.
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Old 05-31-2013, 10:50 AM   #25
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I am "lurking" now! Thank you very much.
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Old 05-31-2013, 10:58 AM   #26
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I am "lurking" now! Thank you very much.
Your well appreciated!
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Old 05-31-2013, 11:03 AM   #27
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I am "lurking" now! Thank you very much.
You are amazing Anjie!! I don't have a recall but you made me smile at your amazing first class customer service!!
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Old 05-31-2013, 11:16 AM   #28
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Thank you RVChick, you are very kind!
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Old 05-31-2013, 11:34 AM   #29
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Angie, you are very much appreciated and needed for this and other questions. We need someone that really cares and you seem to more than fit the bill very well. Welcome aboard. Thank you.

I have had Dometic awnings since installing my first one by myself in 1976 and have never had a problem with them except on my 08Flagstaff831RLSS and it wouldn't tilt. I cut 2" off one leg and had a permanent tilt for the rain. Other than that, they have been trouble free. Tell your folks to keep up the good work.
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Old 05-31-2013, 01:16 PM   #30
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My XLR is our first Dometic awning and I absolutely love it!! I wondered about its ability to drain, and the first time I deployed it in the rain, it had a tilt built in that I could jot tell. The rain not only drained, it drained away in the perfect spot!
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