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Old 05-31-2013, 02:14 PM   #31
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RVChick, that is wonderful to hear! I am glad you are happy with your Dometic awning.
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Old 05-31-2013, 02:37 PM   #32
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I am "lurking" now! Thank you very much.
Soooooo are awning tie down poles in the works????
Whistling.........
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Old 05-31-2013, 02:38 PM   #33
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Just wondering......
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Old 05-31-2013, 03:02 PM   #34
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Or something like these?
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Old 06-02-2013, 12:45 AM   #35
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[QUOTE=dalford;386720]Hi Angie, looks like I am in the same boat. We leave Friday morning and awning is stuck out. I have attached a photo of the awning label. I tried calling the office but you are closed now. I will call again in the morning. In the mean time, should I just leave the awning out or try manual retraction? Thanks in advance for your reply.. Don

I need to do an update to this post. I always say that if it were not for the last minute we would not get anything done. Well the awning problem happened at the last minute and we still got it done. We are off on our trip with a new awning motor thanks to you Angie and your recall team at Dometic. My motor failed Tuesday night after Dometic hours. I called Dometic Wednesday morning and got the ball rolling and with the help of Theresa and Debbie and Angie the replacement motor was at the local RV repair shop on Thursday morning. I was ale to get off as planned on our month long trip on Friday morning and am typing this from Jekyll Island Campground in Georgia. I wanted to take the time to thank you Angie and your team for getting the job done in such a short time frame. Well done!
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Old 06-02-2013, 07:01 AM   #36
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Hi Angie, looks like I am in the same boat. We leave Friday morning and awning is stuck out. I have attached a photo of the awning label. I tried calling the office but you are closed now. I will call again in the morning. In the mean time, should I just leave the awning out or try manual retraction? Thanks in advance for your reply.. Don

I need to do an update to this post. I always say that if it were not for the last minute we would not get anything done. Well the awning problem happened at the last minute and we still got it done. We are off on our trip with a new awning motor thanks to you Angie and your recall team at Dometic. My motor failed Tuesday night after Dometic hours. I called Dometic Wednesday morning and got the ball rolling and with the help of Theresa and Debbie and Angie the replacement motor was at the local RV repair shop on Thursday morning. I was ale to get off as planned on our month long trip on Friday morning and am typing this from Jekyll Island Campground in Georgia. I wanted to take the time to thank you Angie and your team for getting the job done in such a short time frame. Well done!
Dalford, thanks for the update and have a nice trip.
Proof positive that there are manufacturers out there that do care. Thank you Dometic.
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Old 06-02-2013, 07:55 AM   #37
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RVChick, that is wonderful to hear! I am glad you are happy with your Dometic awning.
I just bought my 2014 Crusader and came across this thread. I tried to register my awning but it won't take my model number. It's saying it's not valid. I've tried every number on that label. So far the awning still works but I've only just extended it twice in my backyard. I'm getting conflicting dates with regards to the units included in the recall. I've attached a pic of the label. Is mine one of the recalled motors? Thank you

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Looks mighty close, just want to make sure one didn't squeeze through the cracks.
http://www.rvbusiness.com/2013/05/do...r-awning-kits/

This potential condition affects only the power awning products manufactured between February 13, 2013, (306XXXXX serial #) through April 9, 2013, (314XXXXX serial #).
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Old 06-02-2013, 08:01 AM   #38
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My XLR is our first Dometic awning and I absolutely love it!! I wondered about its ability to drain, and the first time I deployed it in the rain, it had a tilt built in that I could jot tell. The rain not only drained, it drained away in the perfect spot!
Was that before or after you added the poles?
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Old 06-02-2013, 09:21 AM   #39
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Was that before or after you added the poles?
Adding the poles made it the envy of those who don't have the extra support on windy days! LOVE THE POLES!
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Old 06-02-2013, 12:57 PM   #40
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Crabbyguy - Yes it looks like your awning is affected by the recall. Please try our recall line again Monday morning and follow the prompts so we can get the repairs going for you as soon as possible.
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