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Old 06-02-2013, 01:26 PM   #41
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Originally Posted by ajmdom View Post
Dear Customer: I am the supervisor in the recall center at Dometic for this awning motor recall. Please contact us at 888-447-0003, OPTION 1. We can process your order, find a mobile service center for you, and get a replacement order sent via overnight for the repair. We will need the S/N and Model # directly from the awning sticker and the VIN# of the coach it's installed on. Please call us as soon as possible so we can get this repaired for you so your trip is not delayed. Be sure to mention that your order is urgent when you call. If you have any further questions, please ask for me and I will be happy to help you. My name is Angie Manes. Thank you!
I LOVE it when factory folks monitor these forums!
And Angie for leaving her name and inviting customers to call her directly. I'm not on the recall list, but it makes me feel a lot better about having a Dometic awning.
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Old 06-02-2013, 01:55 PM   #42
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Soooooo are awning tie down poles in the works????
Whistling.........
Just my two cents. I liked the poles idea until someone mentioned that you still can't leave the awning out in extremely windy conditions, but if you've had it out with poles, it's probably too windy at that point to take the poles down to furl it. So what are your options at that point? Hope for the best?

If Dometic sold poles, what would the instructions be? How do they address that problem? Don't they then assume liability for the awning breaking under those "extremely windy" conditions? Right now they can just tell you not to leave it out in windy conditions. That seems like a much more tenable position to me.
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Old 06-02-2013, 01:59 PM   #43
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Crabbyguy - Yes it looks like your awning is affected by the recall. Please try our recall line again Monday morning and follow the prompts so we can get the repairs going for you as soon as possible.
Damn, figures. Thank you for the prompt response. Got a camping trip in 7 days and I need to get this taken care of. AND thank you everybody else. If it wasn't for you all and this fine forum, I would have never known.
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Old 06-02-2013, 02:21 PM   #44
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Just my two cents. I liked the poles idea until someone mentioned that you still can't leave the awning out in extremely windy conditions, but if you've had it out with poles, it's probably too windy at that point to take the poles down to furl it. So what are your options at that point?....
I've had mine out in 25 mph winds and all that happens is the material flaps a little, but the arms do not move. A strap across from arm to arm also stops the material flapping.

Also, a little common sense has to come into play. The poles make the power awning as substantial as the old manual awnings in windy conditions. So if you left the manual awning out in windy conditions, you can leave out a power awning with poles in similar conditions.

If the wind gets too bad, it just takes two people to put it up with a remote. One on each pole until it is stowed. In this example, it's easier than the old manual.
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Old 06-02-2013, 02:57 PM   #45
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Thanks OC. Makes sense.

I was just out walking the dog and came across what I'm guessing is a remnant of last night's storm, left in an empty campground.
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Old 06-02-2013, 04:59 PM   #46
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Originally Posted by BarryD0706
Thanks OC. Makes sense.

I was just out walking the dog and came across what I'm guessing is a remnant of last night's storm, left in an empty campground.
How timely!
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Old 06-02-2013, 05:06 PM   #47
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Thanks OC. Makes sense.

I was just out walking the dog and came across what I'm guessing is a remnant of last night's storm, left in an empty campground.
Attachment 31983
Attachment 31984
Looks like a manual awning. Don't know where it is, but with all the high wind forecast, someone was either gone or stupid.
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Old 06-10-2013, 11:24 AM   #48
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Angie

I left you a vmail sunday 6/9/13. I realize the office is closed on Sundays.

My 9100 failed on my RV this weekend and is currently stuck at a campground. I have a couple days to leave it there, but I need to get it off the site in 3 days.

I called the 888 number today and a Rep confirmed my unit is impacted and is setting up a repair. Can you please help and make sure I make the window I have for leaving it there.

Thank you
Jeff
Connecticut
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Old 06-10-2013, 12:39 PM   #49
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Jeff: We are currently working to find a mobile servicer to come repair the unit. As soon as we find one, we'll ship out a replacement motor overnight. Once we have the servicer, we will call you with their phone number so you can be sure they schedule the repair asap.

Let me know (personally) if you have any trouble at all.

Thank you,
Angie Manes
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Old 06-10-2013, 01:03 PM   #50
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We want to Thank,Angie Manes and all the others at Dometic for the Super service and Response time in helping us! Thank you agin,hope to see you at the (Goshen Frog Rally)! Youroo!!
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