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Old 06-10-2013, 01:16 PM   #51
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youroo - You are very welcome!!! I'm happy to help.
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Old 06-10-2013, 01:18 PM   #52
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youroo - You are very welcome!!! I'm happy to help.
Pm sent
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Old 06-10-2013, 09:18 PM   #53
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great customer service! thank you for all your help today.


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Jeff: We are currently working to find a mobile servicer to come repair the unit. As soon as we find one, we'll ship out a replacement motor overnight. Once we have the servicer, we will call you with their phone number so you can be sure they schedule the repair asap.

Let me know (personally) if you have any trouble at all.

Thank you,
Angie Manes
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Old 06-11-2013, 09:02 AM   #54
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Jeff:

We are working on your situation right now and I will personally call you back with status. We are talking to Gustine's RV to see if they will repair your awning first, and also your brother's on Monday. If they agree, we will ship them a motor overnight today for morning delivery. I will let you know what we find out as soon as we can reach them.

Thank you,
Angie
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Old 06-11-2013, 02:05 PM   #55
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Just got back from a rainy 4 day camping trip. Went to put out the awning to dry it out, yep, you guessed it, click/click. Made an appointment to take it to the dealer(75miles) and later that day decided to check the forum and see if it was a common problem. Thank you FRF and Dometic Awning Recall Team. Motor on order and local RV Merchant will make an appointment to come out and install.
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Old 06-11-2013, 02:10 PM   #56
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Just got back from a rainy 4 day camping trip. Went to put out the awning to dry it out, yep, you guessed it, click/click. Made an appointment to take it to the dealer(75miles) and later that day decided to check the forum and see if it was a common problem. Thank you FRF and Dometic Awning Recall Team. Motor on order and local RV Merchant will make an appointment to come out and install.
This place is great eh!?

Glad your gettin fixed up!

Turbs
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Old 06-11-2013, 02:13 PM   #57
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Don't get me wrong: Angie and the Dometic team seem to be doing a fantastic job on this problem. But I can't help but think about work where we always knew that if you wanted lots of positive recognition, you had to screw something up and then fix it or no one might ever know you were there keeping things running smoothly.

So good job on getting all this positive recognition too. ;-)
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Old 06-11-2013, 03:15 PM   #58
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Don't get me wrong: Angie and the Dometic team seem to be doing a fantastic job on this problem. But I can't help but think about work where we always knew that if you wanted lots of positive recognition, you had to screw something up and then fix it or no one might ever know you were there keeping things running smoothly.

So good job on getting all this positive recognition too. ;-)
Where the heck do you work? Sure glad I didn't have employers like that. If someone screwed up, everyone worked their tails off to rectify it and go on. Positive recognition is from doing a good job fixing a problem, not from creating one and then fixing it just for credit. That's the way the government does things.

But, Angie is doing a tremendous job in making a bad situation good. Congratulations Angie.
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Old 06-11-2013, 03:25 PM   #59
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Oh I am so glad I read this thread. Y'all have just convinced me that I really DONT want an electric awning. Maunal is good for me.
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Old 06-11-2013, 08:28 PM   #60
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Oh I am so glad I read this thread. Y'all have just convinced me that I really DONT want an electric awning. Maunal is good for me.
With tie down poles, I will take the power awning 2 to 1 over the manual. Faster and just as good with the poles. A few bad motors out of the thousands sold and installed does not mean the power awnings are bad. JMO.
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