Dometic Awning (Motor stopped working)

[Taylorgso]

Originally Posted by ajmdom

Dear Customer: I am the supervisor in the recall center at Dometic for this awning motor recall. Please contact us at 888-447-0003, OPTION 1. We can process your order, find a mobile service center for you, and get a replacement order sent via overnight for the repair. We will need the S/N and Model # directly from the awning sticker and the VIN# of the coach it's installed on. Please call us as soon as possible so we can get this repaired for you so your trip is not delayed. Be sure to mention that your order is urgent when you call. If you have any further questions, please ask for me and I will be happy to help you. My name is Angie Manes. Thank you!

I LOVE it when factory folks monitor these forums!
And Angie for leaving her name and inviting customers to call her directly. I'm not on the recall list, but it makes me feel a lot better about having a Dometic awning.

[BarryD0706]

Originally Posted by f1100turbo

Soooooo are awning tie down poles in the works????
Whistling.........

Just my two cents. I liked the poles idea until someone mentioned that you still can't leave the awning out in extremely windy conditions, but if you've had it out with poles, it's probably too windy at that point to take the poles down to furl it. So what are your options at that point? Hope for the best?

If Dometic sold poles, what would the instructions be? How do they address that problem? Don't they then assume liability for the awning breaking under those "extremely windy" conditions? Right now they can just tell you not to leave it out in windy conditions. That seems like a much more tenable position to me.

[Crabbyguy]

Originally Posted by ajmdom

Crabbyguy - Yes it looks like your awning is affected by the recall. Please try our recall line again Monday morning and follow the prompts so we can get the repairs going for you as soon as possible.

Damn, figures. Thank you for the prompt response. Got a camping trip in 7 days and I need to get this taken care of. AND thank you everybody else. If it wasn't for you all and this fine forum, I would have never known.

[OldCoot]

Originally Posted by BarryD0706

Just my two cents. I liked the poles idea until someone mentioned that you still can't leave the awning out in extremely windy conditions, but if you've had it out with poles, it's probably too windy at that point to take the poles down to furl it. So what are your options at that point?....

I've had mine out in 25 mph winds and all that happens is the material flaps a little, but the arms do not move. A strap across from arm to arm also stops the material flapping.

Also, a little common sense has to come into play. The poles make the power awning as substantial as the old manual awnings in windy conditions. So if you left the manual awning out in windy conditions, you can leave out a power awning with poles in similar conditions.

If the wind gets too bad, it just takes two people to put it up with a remote. One on each pole until it is stowed. In this example, it's easier than the old manual.

[BarryD0706]

Thanks OC. Makes sense.

I was just out walking the dog and came across what I'm guessing is a remnant of last night's storm, left in an empty campground.

[VinceU]

Originally Posted by BarryD0706

Thanks OC. Makes sense.

I was just out walking the dog and came across what I'm guessing is a remnant of last night's storm, left in an empty campground.

How timely!

[OldCoot]

Originally Posted by BarryD0706

Thanks OC. Makes sense.

I was just out walking the dog and came across what I'm guessing is a remnant of last night's storm, left in an empty campground.
Attachment 31983
Attachment 31984

Looks like a manual awning. Don't know where it is, but with all the high wind forecast, someone was either gone or stupid.

[tromler]

Angie

I left you a vmail sunday 6/9/13. I realize the office is closed on Sundays.

My 9100 failed on my RV this weekend and is currently stuck at a campground. I have a couple days to leave it there, but I need to get it off the site in 3 days.

I called the 888 number today and a Rep confirmed my unit is impacted and is setting up a repair. Can you please help and make sure I make the window I have for leaving it there.

Thank you
Jeff
Connecticut

[ajmdom]

Jeff: We are currently working to find a mobile servicer to come repair the unit. As soon as we find one, we'll ship out a replacement motor overnight. Once we have the servicer, we will call you with their phone number so you can be sure they schedule the repair asap.

Let me know (personally) if you have any trouble at all.

Thank you,
Angie Manes

[youroo]

We want to Thank,Angie Manes and all the others at Dometic for the Super service and Response time in helping us! Thank you agin,hope to see you at the (Goshen Frog Rally)! Youroo!!

[ajmdom]

youroo - You are very welcome!!! I'm happy to help.

[TURBS]

Originally Posted by ajmdom

youroo - You are very welcome!!! I'm happy to help.

Pm sent

[tromler]

great customer service! thank you for all your help today.

Originally Posted by ajmdom

Jeff: We are currently working to find a mobile servicer to come repair the unit. As soon as we find one, we'll ship out a replacement motor overnight. Once we have the servicer, we will call you with their phone number so you can be sure they schedule the repair asap.

Let me know (personally) if you have any trouble at all.

Thank you,
Angie Manes

[ajmdom]

Jeff:

We are working on your situation right now and I will personally call you back with status. We are talking to Gustine's RV to see if they will repair your awning first, and also your brother's on Monday. If they agree, we will ship them a motor overnight today for morning delivery. I will let you know what we find out as soon as we can reach them.

Thank you,
Angie

[vp22er]

Just got back from a rainy 4 day camping trip. Went to put out the awning to dry it out, yep, you guessed it, click/click. Made an appointment to take it to the dealer(75miles) and later that day decided to check the forum and see if it was a common problem. Thank you FRF and Dometic Awning Recall Team. Motor on order and local RV Merchant will make an appointment to come out and install.

[TURBS]

Originally Posted by vp22er

Just got back from a rainy 4 day camping trip. Went to put out the awning to dry it out, yep, you guessed it, click/click. Made an appointment to take it to the dealer(75miles) and later that day decided to check the forum and see if it was a common problem. Thank you FRF and Dometic Awning Recall Team. Motor on order and local RV Merchant will make an appointment to come out and install.

This place is great eh!?

Glad your gettin fixed up!

Turbs

[BarryD0706]

Don't get me wrong: Angie and the Dometic team seem to be doing a fantastic job on this problem. But I can't help but think about work where we always knew that if you wanted lots of positive recognition, you had to screw something up and then fix it or no one might ever know you were there keeping things running smoothly.

So good job on getting all this positive recognition too. ;-)

[OldCoot]

Originally Posted by BarryD0706

Don't get me wrong: Angie and the Dometic team seem to be doing a fantastic job on this problem. But I can't help but think about work where we always knew that if you wanted lots of positive recognition, you had to screw something up and then fix it or no one might ever know you were there keeping things running smoothly.

So good job on getting all this positive recognition too. ;-)

Where the heck do you work? Sure glad I didn't have employers like that. If someone screwed up, everyone worked their tails off to rectify it and go on. Positive recognition is from doing a good job fixing a problem, not from creating one and then fixing it just for credit. That's the way the government does things.

But, Angie is doing a tremendous job in making a bad situation good. Congratulations Angie.

[campnqueen]

Oh I am so glad I read this thread. Y'all have just convinced me that I really DONT want an electric awning. Maunal is good for me.

[OldCoot]

Originally Posted by campnqueen

Oh I am so glad I read this thread. Y'all have just convinced me that I really DONT want an electric awning. Maunal is good for me.

With tie down poles, I will take the power awning 2 to 1 over the manual. Faster and just as good with the poles. A few bad motors out of the thousands sold and installed does not mean the power awnings are bad. JMO.