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Old 04-20-2016, 02:32 PM   #1
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Dometic Awning Not Working

Need advice with awning problem. The awning is a Dometic 917NS21 (at least that is what the chicken scratch on the appliance info sheet appears to state.) The awning worked well last fall when winterazation was done and yesterday (4/19) when I de-winterized it only clicks. Today I brought the trailer home and have checked the voltage at the switch. I have 12.6 VDC when in off position and ~10.6 VDC when either extend or retract is selected. I have 20.7 ohms resistance through the motor measured at the switch with the wires disconnected. Still trying to find any useful technical info. Thanks in advance for any info you can offer!
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Old 04-20-2016, 02:54 PM   #2
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Are you hooked up to 110 and are the batteries fully charged? Later RJD
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Old 04-20-2016, 03:11 PM   #3
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Mine was working last fall as well, now it just clicks when I press the switch. So I priced a new motor from Dometic, they wanted 423.00, Tweety's was 386.00. I found a place online that sells refurbished ones on EBay Motors for 70.00, I ordered it Monday, and put it in today, now my awning works again. The old motor looks like it got wet and maybe froze wet. So mine is fixed now.
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Old 04-20-2016, 03:13 PM   #4
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Quote:
Originally Posted by SYE View Post
Mine was working last fall as well, now it just clicks when I press the switch. So I priced a new motor from Dometic, they wanted 423.00, Tweety's was 386.00. I found a place online that sells refurbished ones on EBay Motors for 70.00, I ordered it Monday, and put it in today, now my awning works again. The old motor looks like it got wet and maybe froze wet. So mine is fixed now.


Sounds like the same problem!
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Old 04-20-2016, 03:17 PM   #5
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http://pages.ebay.com/motors/link/?n...371878&alt=web
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Old 04-20-2016, 04:01 PM   #6
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Quote:
Originally Posted by aceinspp View Post
Are you hooked up to 110 and are the batteries fully charged? Later RJD
YES ans YES


Quote:
Originally Posted by SYE View Post
Mine was working last fall as well, now it just clicks when I press the switch. So I priced a new motor from Dometic, they wanted 423.00, Tweety's was 386.00. I found a place online that sells refurbished ones on EBay Motors for 70.00, I ordered it Monday, and put it in today, now my awning works again. The old motor looks like it got wet and maybe froze wet. So mine is fixed now.
Yes it does sound the same. And yes, I have found refurb motors on-line. Now let me ask if I should be able to unroll the awning at least a few inches? It will not move other than and 1/4". There will be not way to drill out the one rivet. Good grief I found a video on the Dometic site, the subject of which is replacing the motor and one of the first steps they list is too "run" the awning out a few inches. If the motor ran....WHY WOULD YOUR REPLACE IT??

OK, any thoughts on how I get the awning to unroll a bit??
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Old 04-20-2016, 04:04 PM   #7
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Pull on it while pressing the extend button


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Old 04-20-2016, 04:42 PM   #8
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Quote:
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Pull on it while pressing the extend button


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No joy. But now it has quit clicking. I am getting good voltage at the connector just prior to the motor. Was able to move it a little with a pry bar. Need to get help to pry both sides at once.
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Old 04-20-2016, 05:25 PM   #9
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Pm Sye he may have a solution


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Old 04-20-2016, 07:27 PM   #10
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Quote:
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Pm Sye he may have a solution


2008 2500hd Duramax
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2015 nights camped "34"
Thanks Turbs, I figured it out. Had to remove the 1/4" bolt and pry the the whole works up out of the motor end arm and then I could turn the awning enough to get the rivets drilled out. The motor is seized up tight. The odd thing is it is very clean and there is no signs of water. I have a refurb on order, so I may just try to disassemble this one tomorrow to see what happened.
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