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Old 05-05-2013, 12:18 PM   #31
10x
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Originally Posted by Capt. Mike View Post
10X,
We're having the same issue with the same awning on our 2014 Rockwood 3008W Windjammer. Dealer's service department said it sounds like a bad motor. Going into the dealership for warranty next week.

Good luck with yours.
I think the same thing on mine. I isolated the motor and powered it with another 12v source and all it does is click. Gonna hook it up and drag it back again.
Thanks Capt.
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Old 05-05-2013, 12:30 PM   #32
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I would tie the arms of the awning before trying to take it back. If you can unroll the awning the wind might unroll it when traveling down the highway. You are right you should not be able to unroll the awning by hand.
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Old 05-05-2013, 12:56 PM   #33
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Thanks for the suggestions, I will get it figured out. I am sorry, if I bothered some folks.
You have nothing to be sorry about. We are sorry some people on these boards would rather preach than help. I hope your dealer gets it fixed quickly.
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Old 05-05-2013, 01:08 PM   #34
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If it rolls out that easy you need to stop the roller from turning before travel. Secuering the arms will not stop the roller from turning. Tape the leading edge of the roll also. Youroo!!
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Old 05-05-2013, 01:14 PM   #35
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If it rolls out that easy you need to stop the roller from turning before travel. Secuering the arms will not stop the roller from turning. Tape the leading edge of the roll also. Youroo!!
If you have the strap for manual retracting, I would feed it in the slot and tie the end down to the bottom of the arms. I drilled a hole in the end and threaded it and put a bolt and a tab on the bolt and hook a tie rod down under the arm on the motor end. Use it all the time while towing.
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Old 05-05-2013, 01:49 PM   #36
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When I picked up my trailer from the dealer the other day we went over the procedure to retract the awning in case the motor died. He mentioned there is a set screw by the motor that needs to be removed to disengage the awning from the motor allowing you to manually roll the awning. It sounds like you should check to see if the set screw has come loose or fallen out. If the motor is turning an not engaged that might be why you would hear the clicking noise.
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Old 05-05-2013, 02:02 PM   #37
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When I picked up my trailer from the dealer the other day we went over the procedure to retract the awning in case the motor died. He mentioned there is a set screw by the motor that needs to be removed to disengage the awning from the motor allowing you to manually roll the awning. It sounds like you should check to see if the set screw has come loose or fallen out. If the motor is turning an not engaged that might be why you would hear the clicking noise.
But the OP said he could unroll the awning with no resistance. It is like the spring inside the awning is broken. But why that wouldn't allow the motor to function is doubtful. Could he have two failures at once? Definitely sounds like time for the dealer to get involved.
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Old 05-05-2013, 02:07 PM   #38
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But the OP said he could unroll the awning with no resistance. It is like the spring inside the awning is broken. But why that wouldn't allow the motor to function is doubtful. Could he have two failures at once? Definitely sounds like time for the dealer to get involved.
According to the dealer there is no spring inside the awning, that what allows the awning to be used manually. If there was a spring inside the awning it would fight the motor when unrolling the awning. Therefore if the set screw was removed it would not have an resistance. I just went out and check my awning and I cannot move it manually when the set screw is in place but I can when I remove the screw.

Correction, I just read the owners manual and my dealer was mistaken, It says there is a spring inside.
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Old 05-05-2013, 02:08 PM   #39
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But the OP said he could unroll the awning with no resistance. It is like the spring inside the awning is broken. But why that wouldn't allow the motor to function is doubtful. Could he have two failures at once? Definitely sounds like time for the dealer to get involved.
There is very little torsion on the spring when in the stow position. It gradually increases to max when fully deployed. It is strictly an assist spring for helping the motor retract the awning. I doubt he is unrolling it far enough for the torsion spring to offer much resistance.
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Old 05-05-2013, 02:12 PM   #40
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According to the dealer there is no spring inside the awning, that what allows the awning to be used manually. If there was a spring inside the awning it would fight the motor when unrolling the awning. Therefore if the set screw was removed it would not have an resistance. I just went out and check my awning and I cannot move it manually when the set screw is in place but I can when I remove the screw.
Word of caution, do not take the end off opposite the motor without having a firm grip on it especially if the awning is deployed. I guarantee it will spin violently and break something.
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