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05-21-2013, 10:32 PM
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#61
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Senior Member
Join Date: Dec 2012
Location: Franklin County, MO
Posts: 2,652
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Just got my Rockwood Windjammer back from the dealer. They replaced the motor on the awning. I had shown them the article on the Dometic recall, and they claimed not to have known anything about it. When I picked it up, I asked if my awning had been one of those on the recall list. The service manager said he just determined that the motor was bad, called Dometic, and they overnighted a new motor to the dealership. I'm guessing mine WAS on the recall list.
Thanks to everyone - especially 10x - for alerting me to the Dometic recall.
Mike
__________________
Mike and Yvonne
and Sophie, the little white dog
2017 Columbus 320RSC
2021 Chevy Silverado 3500HD DRW 4X4 Duramax
“It's not how old you are, it's how you are old.” ― Jules Renard
"It's not the years...it's the mileage." - Indiana Jones
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05-23-2013, 07:08 AM
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#62
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Senior Member
Join Date: Mar 2013
Posts: 145
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Quote:
Originally Posted by Capt. Mike
Just got my Rockwood Windjammer back from the dealer. They replaced the motor on the awning. I had shown them the article on the Dometic recall, and they claimed not to have known anything about it. When I picked it up, I asked if my awning had been one of those on the recall list. The service manager said he just determined that the motor was bad, called Dometic, and they overnighted a new motor to the dealership. I'm guessing mine WAS on the recall list.
Thanks to everyone - especially 10x - for alerting me to the Dometic recall.
Mike
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I am sure it was. Just had a mobile tech authorized by Dometic come fix mine. Most dealers aren't aware yet as the recall was just issued on the 10th....mine would have been under warranty anyways...so I guess it didn't matter...just saved me hauling it to the dealer.
__________________
2016 Sandpiper 365asqb
2013 Rockwood Windjammer 3006W
2014 F250 6.7 PowerStroke 2wd
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05-23-2013, 07:30 AM
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#63
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Member
Join Date: Mar 2013
Location: Traverse City, MI
Posts: 96
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Thanks for the info. I called Dometic yesterday am and my awning motor was on the recall list. Nice lady on the phone took all the information said a service person would call. In the afternoon, I got the call that a local dealer will be taking care of the issue. Called the dealer he said parts on order and will contact me when parts arrive. I was pleased with the service
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05-30-2013, 08:25 PM
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#64
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Senior Member
Join Date: Mar 2013
Posts: 145
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Awning fixed today under warranty. Works perfect now...mobile mechanic says he has seen dozens of these..btw, Dometic will authorize a mobile RV mechanic as they don't want these things driven with a chance of the awning opening.
__________________
2016 Sandpiper 365asqb
2013 Rockwood Windjammer 3006W
2014 F250 6.7 PowerStroke 2wd
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07-12-2013, 03:07 PM
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#65
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Member
Join Date: May 2013
Posts: 33
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I have a 2014 21fbrs with Dometic power awning. I'm heading out on our first trip (over 2000 miles round trip). My question is....... let's say, the awning is out.... and either power is lost, or some other malfunction occurs. How do you get it back in? I don't have a manual for the awning.
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07-12-2013, 03:12 PM
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#66
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Mod free 5er
Join Date: Mar 2008
Location: Concord, NC
Posts: 24,702
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Quote:
Originally Posted by frankchmi
I have a 2014 21fbrs with Dometic power awning. I'm heading out on our first trip (over 2000 miles round trip). My question is....... let's say, the awning is out.... and either power is lost, or some other malfunction occurs. How do you get it back in? I don't have a manual for the awning.
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This might help.
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07-12-2013, 03:15 PM
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#67
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Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
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Quote:
Originally Posted by frankchmi
I have a 2014 21fbrs with Dometic power awning. I'm heading out on our first trip (over 2000 miles round trip). My question is....... let's say, the awning is out.... and either power is lost, or some other malfunction occurs. How do you get it back in? I don't have a manual for the awning.
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http://www.dometic.com/enus/Americas...Instructions2/
Look under 9100 power awning and download manual.
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07-12-2013, 03:28 PM
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#68
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Member
Join Date: May 2013
Posts: 33
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thanks
Quote:
Originally Posted by OldCoot
This might help.
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I downloaded the manual and will get hold of the dealer for the "strap"..... appreciate the info.
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07-12-2013, 03:36 PM
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#69
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Mod free 5er
Join Date: Mar 2008
Location: Concord, NC
Posts: 24,702
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Quote:
Originally Posted by frankchmi
I downloaded the manual and will get hold of the dealer for the "strap"..... appreciate the info.
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Look around in drawers, cabinets etc. it might be in the trailer. LOL
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07-13-2013, 12:38 PM
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#70
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Senior Member
Join Date: Mar 2013
Location: NJ
Posts: 271
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I have a 2013 Roo 23SS and am having this same issue. We are at a campsite for another day and I don't know the s/n. It's not on the manual. The line on the manual for the s/n is blank.
__________________
Greg, Barbara and Cody the wonder-pup.
2014 FR3 30DS
(and 2 200cc Scooters)
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07-13-2013, 12:44 PM
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#71
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Senior Member
Join Date: Jul 2012
Posts: 1,258
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Quote:
Originally Posted by frankchmi
I downloaded the manual and will get hold of the dealer for the "strap"..... appreciate the info.
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The strap and instruction sheet should be in your information package.
There are a ton of papers in there, and is easily missed.
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07-27-2013, 10:41 AM
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#72
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Senior Member
Join Date: Mar 2013
Location: NJ
Posts: 271
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Got the new awning motor installed. The original motor was recalled. Working good now.
__________________
Greg, Barbara and Cody the wonder-pup.
2014 FR3 30DS
(and 2 200cc Scooters)
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07-27-2013, 04:03 PM
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#73
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Senior Member
Join Date: Apr 2013
Posts: 202
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Just replaced my motor under warranty, did it myself as dealer is so far away.
Replacement motor is much more rugged, see photos.
__________________
2014 Sunseeker 3050S
Honda CRV (TOAD)
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07-27-2013, 08:10 PM
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#74
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Senior Member
Join Date: Mar 2013
Location: NJ
Posts: 271
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I used to be able to do these things myself, but can't do them anymore. Your pictures are great!
__________________
Greg, Barbara and Cody the wonder-pup.
2014 FR3 30DS
(and 2 200cc Scooters)
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07-27-2013, 08:17 PM
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#75
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Site Team - Lou
Join Date: Oct 2009
Location: South Eastern PA
Posts: 23,268
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__________________
Lou & Freya the wonder dog
2008 GMC Sierra 3000HD Allison Duramax
2019 Flagstaff 8529FL
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