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04-16-2017, 07:27 PM
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#1
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Junior Member
Join Date: Feb 2017
Posts: 8
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New Trailer Awning Kaput
New Cherokee 5th wheel. Have taken it out twice, the awning has separated from the trailer body.
Will this be warrantable?
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04-16-2017, 07:56 PM
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#2
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Senior Member
Join Date: Feb 2013
Location: Chagrin Falls, Ohio
Posts: 3,225
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Quote:
Originally Posted by godsend1
New Cherokee 5th wheel. Have taken it out twice, the awning has separated from the trailer body.
Will this be warrantable?
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Dang, that stinks. Sorry to see that happen.
Yes, it will be a warranty issue. The factory missed the studs when they mounted the awning rail.
If I was you, and you do not keep it inside or under a car port, I would silicone the screw holes on the side of the trailer to keep water out. I would also insist on a mobile RV tech to check it to make sure it is safe to drive back to the dealer with it falling off like that.
Good luck.
__________________
2017 Salem Villa Estate 395RET-
2011 Coachmen Freedom Express 295RLDS- Sold
2015 F-250 FX4
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04-17-2017, 12:12 PM
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#3
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Junior Member
Join Date: Feb 2017
Posts: 8
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Thanks for the info.
I'm talking with the tech now.
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04-17-2017, 12:54 PM
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#4
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Junior Member
Join Date: Feb 2017
Posts: 8
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Just received the
" We won't do your warranty work because you didn't buy from us"
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04-17-2017, 02:01 PM
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#5
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,855
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Quote:
Originally Posted by godsend1
Just received the
" We won't do your warranty work because you didn't buy from us"
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Contact FR for other dealers in your area, that will do the work.
That dealer's attitude is very common in the RV Industry and well known and discussed all the time on all RV forums.
You can always use an independent RV shop and long as you are OK with being reimbursed and get FR pre-approval first.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.) 
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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04-17-2017, 02:07 PM
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#6
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Junior Member
Join Date: Feb 2017
Posts: 8
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That's good to know, that I can have repairs made then be reimbursed.
We found a dealer about 60 miles away, so not too bad.
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04-18-2017, 01:49 PM
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#7
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Senior Member
Join Date: Jun 2016
Posts: 267
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Very disappointing! Hope you can get Forest River approval and get it fixed by someone soon!
__________________
2017 Wildcat 311RKS
Former - Flagstaff MicroLite 23FBKS
Toyota Tundra Double Cab 5.7L 4x4
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04-18-2017, 02:50 PM
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#8
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Just as confused as you
Join Date: Aug 2013
Location: south central Wisconsin
Posts: 5,108
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Now what if he was across country from where he bought it and the problem he had made it un-towable back to his dealer? Dealer wants to sell a brand of RV, then he should have to repair said brand regardless of where it was bought.
This kind of treatment is so WRONG.
__________________
Richard & Jill
2014 Flagstaff 832IKBS Classic Super Lite
2018 Silverado 1500 Crew Cab Z71 4WD All Star Edition
Camping since 1989, Seasonal since 2000.
Car Shredder Op/Tech, Scrap Metal Recycling - retired
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04-18-2017, 07:05 PM
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#9
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Senior Member
Join Date: Nov 2016
Location: Montana
Posts: 605
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Quote:
Originally Posted by godsend1
Just received the
" We won't do your warranty work because you didn't buy from us"
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What I do with these guys, and it's happened to us as well, is to make sure everyone who will listen knows what they said. And ask how they think their warranty work will be from that dealer when they have that kindof attitude. Just me, and I have read all the posts about why they are that way, but it's a pretty crappy way to do business. Part of it is that with selling 400 and some thousand new rv's each year they've got more business than they can handle. That's good for them, not so good for us.
__________________
2016 Berkshire XL 40A towing 2020 Jeep Wrangler unlimited.
Prior to this Jayco fifth wheel: 24' Eagle, 30'Designer, and 40' Jayco pinnacle.
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04-18-2017, 07:50 PM
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#10
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,855
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Quote:
Originally Posted by Scrapper
Now what if he was across country from where he bought it and the problem he had made it un-towable back to his dealer? Dealer wants to sell a brand of RV, then he should have to repair said brand regardless of where it was bought.
This kind of treatment is so WRONG.
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This has been pretty common through the RV Industry for years, no matter the manufacturer.
Dealers have plenty of work to do with their own sold units and manufacturers can't force them to do warranty work on units they didn't sell.
They can threaten them but the dealer can just drop that manufacturer's line and pick up another.
Remember that the RV Industry has very little in common with the Automobile Industry, especially regarding warranty work.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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