Originally Posted by BigTJohn
If you have a "reverse operation" I think the "extend" switch was held and reverse rolled the awning. The awning switch does not have a built in stop so if it is held in the "extend" position it will just keep the motor running until it re-rolls the awning in the opposite direction. Just extend the awning until it gets to the point it is completely extended then use the "retract" position and all should be good.
If the awning was extended to the point that it started rolling up in extend mode, the awning material would be wound up 'under' the roller.