Reply
 
Thread Tools Display Modes
Old 10-13-2016, 06:59 PM   #1
"Don't Tread on Me"
 
sgtsdj's Avatar
 
Join Date: Nov 2012
Location: Rocky Mount, VA
Posts: 58
Thumbs up Shout out for Jenni at Dometic

I have had my 2013 Rockwood 8329SS since 11/12. This year I noticed fading and delamination of both awnings. My unit is out of warranty. I contacted Dometic this week about the issue. What did I have to loose? I received a reply from Jenni at Dometic Customer Service the next day. She requested pictures of the issues along with the information from the awnings manufacturing tags. Two days later I received an email from Jenni advising me that they would replace the awning fabric for both awnings less labor. I was shocked.
Now that is what I call Customer Support!!!!
__________________

__________________
Steve J.
Retired VA Law Enforcement
, Good Sams Life Member
Rockwood 8329SS
2002 F-250 7.3 Diesel Powerstroke Powerhouse
Chipped, Bank's Exhaus
t - "Bad to the Bone"
sgtsdj is offline   Reply With Quote
Old 10-13-2016, 07:20 PM   #2
Senior Member
 
SeaDog's Avatar
 
Join Date: Jan 2016
Location: Idaho
Posts: 1,752
good for you doesn't hurt to ask and you are the best advertisement they could get without paying for it.
__________________

__________________
Retired Navy
Jake my sidekick (yellow Lab)
2006 F350 6.0
2016 Flagstaff 26 FKWS
AF&AM of Idaho
SeaDog is offline   Reply With Quote
Old 10-13-2016, 07:26 PM   #3
Usually Confused Member
 
emm-dee's Avatar
 
Join Date: Nov 2015
Location: Georgia
Posts: 1,048
I can also report good customer service from Dometic. Short version...I had what I thought was an issue and contacted them by phone. They talked me through the "problem" and spent considerable time to solve the issue. Definitely a top notch organization when it comes to customer support.
__________________
At some point during every day you suddenly realize nothing else productive is going to happen the rest of that day. For me, it usually occurs around 9 am.

Vengeance 25V (the Harley needed a home)
emm-dee is online now   Reply With Quote
Old 10-13-2016, 08:58 PM   #4
Senior Member
 
ChipBruce's Avatar
 
Join Date: Jan 2015
Posts: 273
It's really nice to hear good reports. Thanks for sharing.
__________________
Chip Bruce, RPh
Kansas City, MO


ChipBruce is offline   Reply With Quote
Old 10-14-2016, 08:31 AM   #5
Senior Member
 
Join Date: Jan 2012
Posts: 1,643
They replaced my awning fabric 2 years ago at the FROG Rally due to pin holes and peeling, they kept apologizing because it was a different design then our original awning but we liked it better.
__________________
dblr is offline   Reply With Quote
Old 10-14-2016, 08:37 AM   #6
jeff
 
jeff64's Avatar
 
Join Date: Mar 2015
Location: N. Illinois
Posts: 629
I can also give Dometic Customer Service a . Once in resolving the "blue light special" in the refer and another at replacing the wiring cover that fell out of my awning on the road. Kudos Dometic Cust. Svc!
__________________
2016 Flagstaff 27VRL Emerald
14K Equalizer
2014 GMC 2500HD CC 4X4 6.0L
jeff64 is offline   Reply With Quote
Old 10-14-2016, 04:21 PM   #7
Member
 
Join Date: May 2014
Location: Western PA
Posts: 49
Domestic was very helpful to me with the replacement of the arm lock assembly on my awning as well - great customer service!
__________________
Rockfossilman - Western PA
Rockwood UL 2604ws - Expedition 5.4L
Year-Days/Miles/Trips/Campgrounds
2013 to 2014-27/2444/7/7
2015-36/3245/8/9
2016-61/3277/9/10
rockfossilman is offline   Reply With Quote
Old 10-14-2016, 04:51 PM   #8
Steelchef
 
cobatoma's Avatar
 
Join Date: Apr 2016
Location: On the road
Posts: 26
Good to see all of the positive reports on Dometic's customer care unit. Might just add that I too, have had good outcomes, in past dealings. Might also add that at the prices they charge for replacement parts, ($50 for a plastic fridge shelf,) they can afford to be generous.
__________________
Home base - 2014 Cedar Creek 38CK (full load.)
Travel wagon - 1994 Phoenix/Cobra 34' motor home.
Toad - 2000 Suzuki GV.
PV - 2012 Toyota Rav 4
cobatoma is offline   Reply With Quote
Old 10-14-2016, 05:06 PM   #9
Senior Member
 
W5CI's Avatar
 
Join Date: Jan 2016
Location: Carlisle, Arkansas
Posts: 378
They told me at FROG this year that the fabric was not a Warranty item, even though they were changing out several as I sit and watched
__________________

__________________
2004 Cedar Creek 30RLBS RV FlexArmor Roof
2015 RAM 3500 DRW 6.7 Cummins
Firestone Air Bags/Air Lift Wireless One Controller
40 Gal TransferFlow Aux fuel tank
Amateur Radio W5CI AR-0043-29
2016 Days Camping 50
W5CI is offline   Reply With Quote
Reply

Tags
dometic

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off




» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 10:46 PM.