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Old 10-13-2016, 05:59 PM   #1
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Thumbs up Shout out for Jenni at Dometic

I have had my 2013 Rockwood 8329SS since 11/12. This year I noticed fading and delamination of both awnings. My unit is out of warranty. I contacted Dometic this week about the issue. What did I have to loose? I received a reply from Jenni at Dometic Customer Service the next day. She requested pictures of the issues along with the information from the awnings manufacturing tags. Two days later I received an email from Jenni advising me that they would replace the awning fabric for both awnings less labor. I was shocked.
Now that is what I call Customer Support!!!!
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Old 10-13-2016, 06:20 PM   #2
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good for you doesn't hurt to ask and you are the best advertisement they could get without paying for it.
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Old 10-13-2016, 06:26 PM   #3
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I can also report good customer service from Dometic. Short version...I had what I thought was an issue and contacted them by phone. They talked me through the "problem" and spent considerable time to solve the issue. Definitely a top notch organization when it comes to customer support.
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Old 10-13-2016, 07:58 PM   #4
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It's really nice to hear good reports. Thanks for sharing.
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Old 10-14-2016, 07:31 AM   #5
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They replaced my awning fabric 2 years ago at the FROG Rally due to pin holes and peeling, they kept apologizing because it was a different design then our original awning but we liked it better.
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Old 10-14-2016, 07:37 AM   #6
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I can also give Dometic Customer Service a . Once in resolving the "blue light special" in the refer and another at replacing the wiring cover that fell out of my awning on the road. Kudos Dometic Cust. Svc!
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Old 10-14-2016, 03:21 PM   #7
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Domestic was very helpful to me with the replacement of the arm lock assembly on my awning as well - great customer service!
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Old 10-14-2016, 03:51 PM   #8
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Good to see all of the positive reports on Dometic's customer care unit. Might just add that I too, have had good outcomes, in past dealings. Might also add that at the prices they charge for replacement parts, ($50 for a plastic fridge shelf,) they can afford to be generous.
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Old 10-14-2016, 04:06 PM   #9
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They told me at FROG this year that the fabric was not a Warranty item, even though they were changing out several as I sit and watched
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