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Old 08-16-2014, 10:20 AM   #11
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My buddy and I each bought cherokee 39 Series park models, mine is 39h and my buddy's is the 39t the Awnings are identical 18' Solera Power Anwings! anyway this past June the 39t started with the retract issue, the only way you could retract was to hold Down the switch and have some one help by pushing the awning back in, with in a week of his acting up mine started doing the same thing , I reported the issue to my dealer, they ordered replacement motors for the awnings, finally August rolls around and the dealer came up to replace the motors, guess what!, it didn't work, it made no difference, so now we are waiting to hear back from the dealer for a solution to this issue!, anyone else have this issue?, and has it. Been resolved for you?, what was the fix??, Thanks people! Would like to fix this issue and put it past us.

Just a SWAG, but the torsion springs could be unhooked or broken in the other end or best case, the rivets sheared on the torsion end of the tube.
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Old 08-18-2014, 07:53 PM   #12
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Thought of that to!, according to the tech, he cheeked that for that as well, so today I tried the switch again and know it's as if there's no power at all getting from switch to the awning, checked all the breaker and fuses and all seem good!, real frustrating !!
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Old 08-19-2014, 01:44 PM   #13
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It is frustrating I took my switch off wall looked fine then put it back and haven't had a problem since.


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Old 08-22-2014, 10:12 AM   #14
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I give up!
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Old 08-22-2014, 10:25 AM   #15
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as I have said before....This is why we did not get an electric awning....I like to do it myself!
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Old 08-22-2014, 11:09 AM   #16
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No I agree!, its just it was part of the package, and its more of a cottage for us as we are seasonal, and the family basically moves in for the summer, and back to weekends for September! so it didn't mater if it stayed out while we were living there, but after next week ill need to close the awning, and that's going to be a nuisance to have to do it manually each weekend!, its supposed to be under this extended warranty I paid a hell of a lot more for, why not just replace the whole unit!!, I don't get it!
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Old 03-16-2015, 06:20 PM   #17
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Hi all, did anyone find a fix if any to this issue? Similar issue happening to our awning as well. Just over a year so warranty is out Also an LCI Solera Power Awning.

The awning would extend fine, but when we would try to retract, it would retract for a few inches, then stopped altogether. Extending would stop, and we would have to wait a few seconds for it to work again (extending). I was wondering if anyone has found a fix/remedy without having to replace the motor (if any).

We've replaced the power wires, greased the motor, checked the battery, plugged into shore power, and still nothing.

Any help would be appreciated. Thank you!
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Old 03-18-2015, 12:07 PM   #18
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We have a Dometic awning on our LaCrosse 329BHT with the same exact issue. It got stuck out and had to be rolled up. We haven't taken it in yet because we live in CT and still have a ton of snow around the RV and have to wait for it to melt. I hope that it doesn't take too long for the repair, as we have a short camping season as it is up here in New England.
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Old 03-18-2015, 12:11 PM   #19
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Suspect you might have a bad ground or loose connection somewhere.
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Old 08-26-2017, 06:45 PM   #20
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Originally Posted by timothyjay82 View Post
Hi all, did anyone find a fix if any to this issue? Similar issue happening to our awning as well. Just over a year so warranty is out Also an LCI Solera Power Awning.

The awning would extend fine, but when we would try to retract, it would retract for a few inches, then stopped altogether. Extending would stop, and we would have to wait a few seconds for it to work again (extending). I was wondering if anyone has found a fix/remedy without having to replace the motor (if any).

We've replaced the power wires, greased the motor, checked the battery, plugged into shore power, and still nothing.

Any help would be appreciated. Thank you!
I have the same problem and have seen similar complaints on several threads as well as other forums. I have spent have spent the day investigating LCI Solera awning on our 24' Wildwood. I've greased gears, lubed pivot points, checked awning alignment, and checked voltages. As I've studied the arms as it extends and retracts I'm almost convinced the gas struts are too strong. According to the research I've done they are 120 lbs. of force each. I got up on the roof to observe the alignment as it rolled in (it will roll in if I do it in short bursts so the overload doesn't overheat) and out. On a whim I tried rolling in in the wrong way (bottom on outside instead of top on the outside) and discovered the motor appears to have a lot more torque going that way.
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