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Old 05-06-2014, 04:58 PM   #1
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Solera awning won't retract

The 15' solera awning will extend with no problems but will not retract without having some one help roll awning while holding the retract switch.
Any one else have this issue with Solera Awnings
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Old 05-06-2014, 05:05 PM   #2
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Not me. Sounds defective, so better make a warranty claim. I suggest you don't let the dealer sit on your unit, while your parts, if any, are ordered. You will read enough stories in here on that happening. Good luck.

2012 Solera.
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Old 05-09-2014, 09:58 AM   #3
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Had same issue a while back. It was secondary to a bad toggle switch which stuck and caused the motor to burn out. Motor and connection for switch replaced and no further issues.
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Old 05-09-2014, 10:09 AM   #4
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Sounds like an expensive repair. Do u do the work yourself?
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Old 05-09-2014, 10:38 AM   #5
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It was done under warranty at a local RV dealer at no charge, but motor had to be ordered. Hope this helps.
PS I believe there was a previous thread dealing with these faulty, stcking toggle switches. Hope this helps.
By the way, I am not allowed to use tools!
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Old 05-14-2014, 08:07 AM   #6
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Check the connections first. It sounds like the motor work, and this isn't about adjustments made to the limit switches. Review the power connectors to the motor end (clean the contacts, etc.), re-connect the power, and test it out. If you are still having the problem, try the power-in to the switch as well as the power-out to the motor from the switch. If you have a multimeter, use it to test the line feeds.
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Old 05-14-2014, 08:11 AM   #7
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Also check that the material is centered on the roller.
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Old 05-14-2014, 08:20 AM   #8
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Thanks will check connections and let u know what I find out.
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Old 08-04-2014, 11:24 AM   #9
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If your Dometic 9100 electric awning wont retract Down load a Dometic user guide from the internet and keep it in your rig.
Slide in a pull strap just like the manual awnings use. Available at most RV parts stores. Slide it in the utility slot of the roll up mechanism and hang on.
Have a second person remove a screw at the end of the awning forward most point of the roller. The awning can now be rolled up.
Finally reinstall the screw in the hole and secure it. That will keep your awning in place till you take it to your dealer to get it fixed.
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Old 08-16-2014, 09:59 AM   #10
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My buddy and I each bought cherokee 39 Series park models, mine is 39h and my buddy's is the 39t the Awnings are identical 18' Solera Power Anwings! anyway this past June the 39t started with the retract issue, the only way you could retract was to hold Down the switch and have some one help by pushing the awning back in, with in a week of his acting up mine started doing the same thing , I reported the issue to my dealer, they ordered replacement motors for the awnings, finally August rolls around and the dealer came up to replace the motors, guess what!, it didn't work, it made no difference, so now we are waiting to hear back from the dealer for a solution to this issue!, anyone else have this issue?, and has it. Been resolved for you?, what was the fix??, Thanks people! Would like to fix this issue and put it past us



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