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Old 03-05-2019, 03:34 PM   #1
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Join Date: Jun 2017
Location: Near Lake Allatoona
Posts: 2
2018 378FB Slide

My slide cylinder part #342328 is pouring hydraulic fluid and filled the underbelly of my camper, my unit is a 2018 Sandpiper 378FB. Called my dealer which in turn called Lippert and guess what? No freaking warranty! It's a 2018 model but I've had it over a year so screw you is basically what they said. I have a feeling it's been leaking since day one. $50,000.00 for a camper with a worthless warranty. I found the cylinder online for $250 and I can replace myself but I will have to replace a large part of the underbelly cover also because it caused a very large bubble to hang down. Lippert's customer service sucks, you can tell the quality of a product by the length of the warranty. I guess Lippert has a tail light warranty, when your tail light disappears so does their warranty!
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Old 03-06-2019, 10:02 AM   #2
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Join Date: May 2018
Posts: 169
Wgoins,

Thank you for being a part of the Sandpiper family.

Please accept our sincerest apologies for any inconveniences you have experienced with your new Sandpiper. Your satisfaction is very important to us; accordingly, we invite you to contact Lisa Goodwin in our Customer service department directly through the following personalized link: Forest River RV Direct Service Contact - Forest River, Inc..

This direct link is provided for your convenience in order that we may resolve your concerns as quickly as possible. We will strive to respond to you within 24 hours of receiving your correspondence.

Respectfully,
Forest River
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