my brand new 2013 berkshire had a catastrophic pulley failure last night. went to a bbq by the sheriff's dept, parked and leveled out. started to put the slides out one at a time. first the 3 hydraulic slides went out without a hitch. then the wardrobe slide which is a motor driven cable system. heard several loud popping noises mid slide out in fast succession. stopped immediately when i heard it. took a look where i thought i heard the noise from and there were bolts on the floor. my friend that was there outside said he sees the front of the slide room moving but not the back. i tried to move the room in carefully and slowly without luck. only the front side was moving.
later that night, i took the valance cover off the top and saw that the pulley mounting plate had been ripped off the wall it was mounted to. all 5 bolts ripped out of the aluminum wall where it was anchored. the cables that pull and push had their blocks intertwined. the cable to the bottom lower back corner was not moving at all. it was jammed tight in the pulley.
i had to remove the axle pin of the pulley to free it. from there, we were able use the motor and manually push the slide closed.
then off to the dealer we went and were disappointed in their response that they could not take a drop off on sunday morning when their service dept is closed. i understood they may not be able to work on it right away, but to deny a drop off on a brand new dp coach i just bought from them 2 weeks ago? where is the customer service?