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Old 11-08-2018, 08:14 PM   #1
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Missing Rollers

I was having trouble with the slide out working for our 2017 Wildwood. Took to dealer for warranty work- found out the manufacturer didnít put rollers under our slide out.

Do we have any recourse? We have had to camp with the slide out in for 2 months waiting on warranty work to be approved for what was thought to be a motor. Now we have to wait for warranty and manufacturer to fight it out since entire slide out needs to come out. Rails are bent and no rollers. It is likely we will be without our camper for a few more months.

Basically Iím paying for a camper we canít use.

Is there no quality control?
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Old 11-09-2018, 12:49 AM   #2
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What brand is the slide out.
If it's a Schwintek, they don't use rollers.
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Old 11-09-2018, 01:05 AM   #3
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It's not uncommon for slide-outs not to have any rollers. We have 3 slide outs and no rollers.
My slides drag across a wear-bar.

What kind of problems are you having with your slide-out?
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Old 11-09-2018, 06:44 AM   #4
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Not sure of the brand. It’s a Forest River Wildwood. 30’. We were told by Camper World that our rollers were missing and the rails were now bent due to this. The motors went out and they can’t manually remove the slide. This is why they have to contact the manufacturer to see who’s going to pay for it- them or the warranty company.
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Old 11-09-2018, 07:01 AM   #5
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Quote:
Originally Posted by Lovelivinlife40 View Post
Not sure of the brand. It’s a Forest River Wildwood. 30’. We were told by Camper World that our rollers were missing and the rails were now bent due to this. The motors went out and they can’t manually remove the slide. This is why they have to contact the manufacturer to see who’s going to pay for it- them or the warranty company.
You need to Personally call The Wildwood Division of Forest River! Going through a Dealer is Required BUT not all dealers are "TRUTHFUL"! Call and please come back snd let us know what "WILDWOOD" is going to do for You! Youroo!! PS If this is a Additional Warranty that you bought from Camping World and your Original 1 year Factory Warranty is NOT covering this you May be in for a Rough Ride!
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Old 11-09-2018, 08:50 AM   #6
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Lovelivinlife40,

Thank you for being a part of the Wildwood family.

Please accept our sincerest apologies for any inconveniences that you have experienced with your new Wildwood. Your satisfaction is very important to us; accordingly, we invite you to contact Miranda Blackburn in our Customer service department through the following personalized and direct link: Forest River RV Direct Service Contact - Forest River, Inc..

This direct link is provided for your convenience in order that we may resolve your concerns as quickly as possible. We will strive to respond to you within 24 hours of receiving your correspondence.

Respectfully,
Forest River
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Old 11-09-2018, 08:59 AM   #7
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We were told by Camper World that our rollers were missing and the rails were now bent due to this.
That's your biggest problem right there...

Find someone else to work on your 5'ver.
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