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Old 01-20-2016, 07:37 PM   #101
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Location: Eastern GTA, Ontario, Canada
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I'm happy you got this resolved and hope you'll be happy with the factory's repair work. I think they were more than fair if the repair is only going to cost $1,000 plus transportation back to the factory. When I had a delam issue with my Roo, it cost me that much to replace both bed doors (labor cost only) so I'm sure FR's cost for your total repair is many times more than that.

If you get any info on what exactly caused the failure, please post that so other rear slide owners can check their trailers for signs.

2011 Rockwood Signature Ultra Lite 8293SS, 12K Equal-i-zer
2016 Ford F-250 XLT SuperCrew, 6.2L, 4x4, 6'9" bed, 3.73
Fondly remembered:
2010 Rockwood Roo 23SS (2012 - 2014)
2009 Ford F-150 XLT SuperCrew, 5.4L, 4x4, 5'6" bed (2012 - 2016)

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Old 01-21-2016, 08:52 AM   #102
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Talking A big thanks!

I would like to post a seperate message of greatitude to this forum especially Herk7769 for ALL your help in steering me in the right direction from day one. I have never been on any forum and really didnt know where to go once I posted the orignial post and I have learned alot. I would like to thank anyone that helped me back from the first post and everyone else who encouraged me too . I have nothing but positive things to say about this forum and the way its run. You were helpful, understanding, patient and very knowlegeable to say the least. I am looking forward to many years of camping in the future and I feel you have all helped me in the process.....I would also like to thank Forest River for working WITH me and not against me in this process also! Compromise is definitely the way to go and if 30 yrs of marriage hasnt taught me that than it hasnt taught me anything See you on the road!

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Old 01-21-2016, 09:02 AM   #103
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It sounds like a good resolution all around. No one was hurt FR stepped up and you have one of the best campfire stories out there.
Dave, Southern,ON

2009 GMC K1500 4x4 Crew Cab
2012 Roo 23SS
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Old 01-21-2016, 09:29 AM   #104
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First! Thank Everyone who went Above and Beyond to Help! Now Forest River,Thank You,it was your Call and $$$ for the Final Outcome! To the OP,show us ANY other RV Mfg. who would Rebuild Both Ends of a 2009 unit that was bought used and only ask 1000.00$ to Fix! Youroo!!
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Old 01-21-2016, 09:56 AM   #105
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Glad this is resolved!

Originally Posted by kant160 View Post
HI everyone...I know alot of you have been waiting to hear what the final say was regarding my Rockwood Roo slide that fell off my trailer w/me in it. The trailer is in Indiana at the Forest River factory and I got a call from them last week that it is completely done....they took the whole slide out and went over the whole slide/wall/etc and replaced it all, they also noticed delamination deterioration in the front of the trailer ..mind you we NEVER saw water damage at all from the trailer however they fixed that too as well as replacing the scissor jacks. We did come to an agreement as to what it would cost me...personally I feel if I went to court I never would have won being such a big company and not having the financial means to do this ( I am laid off and my husband is part time Army and phone worker) I got the trailer to the factory thru a tow company that brings trailers back and forth to local dealers so I was able to have them take it back on a return trip for less than I was quoted from other tow companies ..granted it was expensive and I still have to save to get it back. However, I feel under the circumstances, being the 2nd owner and no warranty we did compromise on a price to fix the slide $1000.00 plus paid for transport was fair enough. Obviously in my heart I feel it never should have happened and my hope is that while they were in there working on it they could find out WHY and make sure it NEVER happens again to another family. If you have any questions ask away. OR if you are in Indiana and heading to RI let me know if you would like to bring it this way LOL
Very glad to hear your trailer is being repaired. I know this was scary, frustrating and really shouldn't have happened but the cost seems very reasonable all things considered. As much as I hate that this happened it has brought a lot of useful information out about how these units are made and issues to watch out for. Obviously water is no friend to the RV under any circumstances but with these heavy rear bedrooms it's critical that no leaks occur to the rear wall. Ours stays under a metal carport when not used with the bedroom closed which helps but when we do travel and use it I'm much more conscious now of the caulking and seals around the wall seams and the bedroom opening in the wall. The design / manufacturing process of these is still questionable based on some the posts I've seen in this thread and through conversations with local RV dealers but the biggest concern seems to be structural issues from water leaking in to the rear wall. The aluminum frame alone is simply not strong enough to support the slide if the wood framing around it becomes compromised. Thanks again for sharing this event and raising awareness of the issues.
2011 Ram 2500 Mega Cab 5.7L
2014 Rockwood Roo 25RS
Nights camped 2014 - 27, 2015 - 28
Nights camped so far 2016 - 26
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Old 01-21-2016, 12:10 PM   #106
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gratitude! not greatitude altho that could be a new word LOL
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Old 01-21-2016, 06:14 PM   #107
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Now if you could only get a chance to go the rally in Goshen you could see how we are treated and learn more about FROG & Forest River plus spread the word on how you made out, happy camping!!!!!!
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Old 01-28-2016, 07:00 PM   #108
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So happy that I came across this thread! We have a 2014 25rs and now I know what to look for to make sure that this doesn't happen to us. We are thinking of making some supports for ours like the old manual rear slides have just to lessen the weight put on the frame.

To the op, I am so glad that everything worked out for you in the end
2014 Flagstaff Shamrock 25rs
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Old 01-29-2016, 09:51 AM   #109
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I'm glad to hear of the good conclusion of this issue. These things are always best resolved between the owner and the appropriate people in the company division rather than on a public forum.

My thanks,also, to Herk for alerting me to this so that we could get the right folks involved.

Bob Byrne
Director, Forest River Owners' Group (FROG)
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Old 01-29-2016, 10:32 AM   #110
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Originally Posted by JoyMarie View Post
We are thinking of making some supports for ours like the old manual rear slides have just to lessen the weight put on the frame.
Not a good idea. If the trailer settles at all, it could put the slide out of alignment.

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