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Old 09-12-2015, 09:48 AM   #31
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Happy to hear that no one was injured but not happy to hear you had this problem! Now that Frog Bob and Leo are on the case, I'm sure that you will be taken care of.
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Old 09-12-2015, 05:41 PM   #32
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Not what I wanted to hear. Thanks. If you don't mind, send me a pm and let me know what they find and do about it. I don't know about you, but I really like this unit. It has been a perfect fit for me and the wife.
HI...It might just be this one unit ...mfg defect...not sure yet ..waiting but maybe you could ask your local dealer for support system idea? For peace of mind if nothing else ..we LOVE our trailer too :/
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Old 09-12-2015, 06:12 PM   #33
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Is it just me?
Does anyone else think that in the lower photo the wood (or whatever)looks like it has been very wet? Particle board would have NO strength after being wet repeatedly.
Glad there were no serious injuries.
Travel safe
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Old 09-12-2015, 08:34 PM   #34
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Is it just me?
Does anyone else think that in the lower photo the wood (or whatever)looks like it has been very wet? Particle board would have NO strength after being wet repeatedly.
Glad there were no serious injuries.
Travel safe
Actually the frame that supports the bed...the rear slide aluminum frame broke in 3 places...thats what holds the bedroom up in the walls too ...its not supported by waferboard/particle board or they would ALL be falling out
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Old 09-12-2015, 08:48 PM   #35
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Maybe I missed it, but did FR get in touch with you (kant160) and give some hope of a resolution?
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Old 09-12-2015, 09:19 PM   #36
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Yes I have gotten in touch.
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Old 09-12-2015, 09:44 PM   #37
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Good. When all is said and done, please keep us up to date, maybe even a picture or 2.
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Old 09-12-2015, 10:27 PM   #38
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Kant160, I'm sorry to hear of the slide falling, and hope first and foremost that everyone is OK.

Herk notified me about the post and the incident about an hour ago. I'd not yet seen the post until then. I've contacted the head of the four Flagstaff/Rockwood plants and Leo Akins, who headed up our service operations at the FROG Rally. Leo has already been in touch with the appropriate service staff.

Will you please send me a PM with your contact information so that I can have service follow up with you? If you prefer, you can also send it to the e-mail address in my signature.

Thanks!
It's only because of THIS forum and posts similar to THIS one that I decided to buy a Silverback! There were several options.

Thanks Herk and Bob
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Old 09-21-2015, 08:07 PM   #39
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It's only because of THIS forum and posts similar to THIS one that I decided to buy a Silverback! There were several options.

Thanks Herk and Bob
UPDATE....I have been EXTREMELY patient waiting to get an answer on whats going to happen but as of to date I have NO idea. I received an email last Monday saying they were handing it to service but still nothing, no calls, no emails. I just hope I havent been forgotten. Anyone have any ideas on how I should go forward? thanks !! Beth
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Old 09-21-2015, 09:35 PM   #40
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UPDATE....I have been EXTREMELY patient waiting to get an answer on whats going to happen but as of to date I have NO idea. I received an email last Monday saying they were handing it to service but still nothing, no calls, no emails. I just hope I havent been forgotten. Anyone have any ideas on how I should go forward? thanks !! Beth
Really upset to hear this, Beth.
Will be talking to Bob about it.

He may need to "re-engage".
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