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Old 11-04-2015, 09:26 PM   #71
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I think you should take them (F.R.) up on the offer to take it to the factory and let them repair it at a discounted price. That's a more than fair offer. If your engine explodes on a 2009 pickup truck out of warranty no manufacturer is going to split the cost of the rebuild with you.

The trailer has been out of warranty for 5 years or better. It's going to be tough if not impossible to prove it failed due to a manufacturing defect. Rockwood made rear slides for around 10 years, and this is the first time I have ever seen or heard about one falling clear off the trailer. I have heard of some sagging but falling off? I belong to a number of RV and camping forums and this was a first. They made who knows how many rear slide trailers in those 10 years, and to my knowledge they had no huge amount of slide issues so trying to prove a manufacturing defect will not be easy.

Do not take this the wrong way. From looking at your picture of the massive water damage below the slide out, that could very well be the reason it failed. That damage did not happen overnight, you had water intrusion for quite awhile. Despite the slide being supported by a frame its design was dependent on being supported by the structure below. The lower structure apparently failed. The welds of the slide out frame could of failed due to stress caused by the weakened structure below.

Are you really going to attempt to engage in litigation for a trailer that at the most is worth about 9K? You're going to need to do that out of state, and that gets expensive in a hurry. Not to mention as soon as you do that's the end of any help from F.R. If it was I, I'd be towing it to Indiana ASAP.

If you take them up on the offer you have a repaired trailer worth 9K to 11K so says the book, and what could be the most it costs you out of pocket? $2000 for the split of repairs and travel expenses?
Go the other route and you have a trailer worth nothing, you'll be paying out a ton of legal fees as I don't see anyone taking it on the you don't pay unless we win model, and you'll be taking on a corporation with billions in revenue?

Good luck with whatever you decide.
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Old 11-04-2015, 11:05 PM   #72
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Kant160, I don't know what FR has offered you in terms of a discount on the repair but I can tell you of my experience.

We bought our previous 2010 Roo used from a private seller in February 2011. By the end of 2012 there was significant delamination visible on both bunk doors. FR offered to send me new door "cores" at their cost and I paid for the labour at a local dealer to switch the door cores. Yes, the Roo was only 2 years old and the delamination should not have happened so quickly, but considering the HTT was beyond the warranty period and I was not the original owner, I felt their offer was more than fair. They could have refused to do anything. Fortunately, the repairs could be done locally.

I'm sorry that this happened to you and hope that FR will be equally fair with you. If the repairs are too big for your local dealer I, too, would take it back to the factory for repairs. Try to be patient and keep working with them.

Good luck!
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Old 11-05-2015, 08:26 AM   #73
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"If you take them up on the offer you have a repaired trailer worth 9K to 11K so says the book, and what could be the most it costs you out of pocket? $2000 for the split of repairs and travel expenses?"

I live in RI and it would cost me at least 1500. ONE way to get it there, another 1500 to get it back and they never said what the discount would be...I truly believe they just said that to get me to go away :/
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Old 11-05-2015, 08:32 AM   #74
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Rockwood made rear slides for around 10 years, and this is the first time I have ever seen or heard about one falling clear off the trailer. I have heard of some sagging but falling off? I belong to a number of RV and camping forums and this was a first. .

EXACTLY my point!!!!!!! JUST from this forum alone I have read about all the over extended rear slides that people have had to patch in the corners! Dont you think they would have fallen too???? WHY didnt they? because their frames were structurally sound or they would ALL FALL OUT....if I am the ONLY one so far doesnt that say the frame wasnt strong enough to support it ...when I tell you the owner (one only...previously) was so meticulous with this trailer! They special ordered it from the factory and it is in other while impeccable condition...I really do think this particular case is different and wasnt properly welded from factory (I even have letters from people that have seen the frame and are RV repair shops) if I am the ONLY ONE... JMO
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Old 11-05-2015, 08:35 AM   #75
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Thats the problem they have not even told me what the discount would be and I have asked .... they just want me to go away
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Old 11-05-2015, 08:38 AM   #76
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REAR SLIDE FELL OUT WHILE IN IT..rockwood roo

Quote:
Originally Posted by kant160 View Post
I live in RI and it would cost me at least 1500. ONE way to get it there, another 1500 to get it back and they never said what the discount would be...I truly believe they just said that to get me to go away :/

If you take it yourself, it shouldn't be that expensive... It appears to be about 850 miles from Rhode Island to Elkhart, IN. At $2.50 for gas and getting 10 mpg, you're talking just over $200 for fuel. (Fuel calc: http://towingplanner.com/TripPlanner...&ppg=2.5&m=850) Figure that is a 2-day drive and you'll have to hotel it for a night, add another $100. Say another $100 in food. That brings you a total of $400.

I know that the cost of time off of work isn't included nor is the time spent there waiting for it. But it is a far cry from $1,500 each way.
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Old 11-05-2015, 08:45 AM   #77
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Originally Posted by kant160 View Post
Thats the problem they have not even told me what the discount would be and I have asked .... they just want me to go away
Until they see the damage in person how can they know what it is going to cost? I'd bet its not going to cost anywhere near what you think it would be, and who knows... maybe they would not charge you anything. Sounds like you have already convinced yourself that litigation is the best course of action............Its not.




Good luck regardless.
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Old 11-05-2015, 08:51 AM   #78
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Quote:
Originally Posted by Mr Havercamp View Post
I think you should take them (F.R.) up on the offer to take it to the factory and let them repair it at a discounted price. That's a more than fair offer. If your engine explodes on a 2009 pickup truck out of warranty no manufacturer is going to split the cost of the rebuild with you.

The trailer has been out of warranty for 5 years or better. It's going to be tough if not impossible to prove it failed due to a manufacturing defect. Rockwood made rear slides for around 10 years, and this is the first time I have ever seen or heard about one falling clear off the trailer. I have heard of some sagging but falling off? I belong to a number of RV and camping forums and this was a first. They made who knows how many rear slide trailers in those 10 years, and to my knowledge they had no huge amount of slide issues so trying to prove a manufacturing defect will not be easy.

Do not take this the wrong way. From looking at your picture of the massive water damage below the slide out, that could very well be the reason it failed. That damage did not happen overnight, you had water intrusion for quite awhile. Despite the slide being supported by a frame its design was dependent on being supported by the structure below. The lower structure apparently failed. The welds of the slide out frame could of failed due to stress caused by the weakened structure below.

Are you really going to attempt to engage in litigation for a trailer that at the most is worth about 9K? You're going to need to do that out of state, and that gets expensive in a hurry. Not to mention as soon as you do that's the end of any help from F.R. If it was I, I'd be towing it to Indiana ASAP.

If you take them up on the offer you have a repaired trailer worth 9K to 11K so says the book, and what could be the most it costs you out of pocket? $2000 for the split of repairs and travel expenses?
Go the other route and you have a trailer worth nothing, you'll be paying out a ton of legal fees as I don't see anyone taking it on the you don't pay unless we win model, and you'll be taking on a corporation with billions in revenue?

Good luck with whatever you decide.
Quote:
Originally Posted by itat View Post
Kant160, I don't know what FR has offered you in terms of a discount on the repair but I can tell you of my experience.

We bought our previous 2010 Roo used from a private seller in February 2011. By the end of 2012 there was significant delamination visible on both bunk doors. FR offered to send me new door "cores" at their cost and I paid for the labour at a local dealer to switch the door cores. Yes, the Roo was only 2 years old and the delamination should not have happened so quickly, but considering the HTT was beyond the warranty period and I was not the original owner, I felt their offer was more than fair. They could have refused to do anything. Fortunately, the repairs could be done locally.

I'm sorry that this happened to you and hope that FR will be equally fair with you. If the repairs are too big for your local dealer I, too, would take it back to the factory for repairs. Try to be patient and keep working with them.

Good luck!
Quote:
Originally Posted by Mr Havercamp View Post
Until they see the damage in person how can they know what it is going to cost? I'd bet its not going to cost anywhere near what you think it would be, and who knows... maybe they would not charge you anything. Sounds like you have already convinced yourself that litigation is the best course of action............Its not.




Good luck regardless.
WHY on earth would I think litigation would be best...its been months of emails and you are right how do they know if they never sent a rep out? to SEE the damage so how can they even say its NOT structural ? I DO NOT want to take anyone to court I have been so patient and HONEST beyond the avg person and its gotten me no where....please do not ASSume.
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Old 11-05-2015, 08:54 AM   #79
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Take it to forest river and go from there.

This thread is now running in circles and has no true value now.
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Old 11-05-2015, 08:54 AM   #80
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I hope you have not gotten yourself so wrapped up in your ideal solution that a compromise is impossible. If so your disappointment will only deepen.

I know of no one who got work done at the factory and came away nothing short of amazed at the value. Once there, the tendency is to exceed your expectations.

Forgive me but it seems you may not be able to take "yes" as an answer.

Good luck Beth and happy camping.
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