Reply
 
Thread Tools Display Modes
Old 08-06-2019, 08:49 PM   #1
Member
 
RolnThndrCat's Avatar
 
Join Date: Aug 2019
Location: Virginia
Posts: 34
Slide Issue/Wildcat - probably should have posted this here to begin with

I am sure this is a subject that has been beat to death already and I too have already used search feature but have about lost my mind, trying to find what I am looking for, so, as short as I can make it;

The kitchen slide seems a bit off. The top "slides" out further than the bottom. It shuts good and tight but open, looks off. Didn't think anything of it until this weekend doing some cleaning and pre-packing for next trip. I happened to look at the bottom of the slide from inside and noticed from floor on up about 18-24 inches, the slide does not make contact with inside bubble seal. It transitions upward and makes full contact. The opposing slide seems fine and seals tight when open. I also notice that while opening the kitchen slide, it "wobbles" until about halfway out. I just had not put 2 and 2 together until this past weekend. One trip as my wife was opening the slide, it just stopped. Wouldn't go in or out. Let it sit a few then tried to close it. Closed fine but then went to open and it made a loud bang/pop and looked as if it jumped but continued to open. That was many weeks ago. Just now noticing how it sits.

Any way to adjust this yourself? It's the rack and pinion type slide mechanism.

I haven't had any leaks with it....yet......Have not had a chance to take it to dealer yet since I just discovered it.


Warranty expires Sunday
__________________

__________________
2018 Wildcat 383MB
2015 F350 DRW FX4 CrewCab 6.7 diesel

Of course, I'd rather be camping
RolnThndrCat is offline   Reply With Quote
Old 08-06-2019, 09:00 PM   #2
Senior Member
 
Join Date: Jun 2012
Location: Southern NM
Posts: 4,766
If it is still under warranty, I'd be getting on the phone to explain the situation and to ensure it is covered even it you can't get in for repair before the warranty expires.
If you try and adjust it yourself, and it winds up being more than just an adjustment, then you will be on the hook for the cost of the repair.
__________________

NMWildcat is offline   Reply With Quote
Old 08-06-2019, 09:04 PM   #3
Member
 
RolnThndrCat's Avatar
 
Join Date: Aug 2019
Location: Virginia
Posts: 34
Quote:
Originally Posted by NMWildcat View Post
If it is still under warranty, I'd be getting on the phone to explain the situation and to ensure it is covered even it you can't get in for repair before the warranty expires.
If you try and adjust it yourself, and it winds up being more than just an adjustment, at least you won't have to pay for it.
well the problem with that is I have tried to contact Forest River on several occasions about other ongoing issues along with the dealer that was going to "fix" everything. I have yet to hear back from Forest River and after 8+ months of hounding the dealer, finally have a trip up there this weekend. Adding the slide to the list.
__________________
2018 Wildcat 383MB
2015 F350 DRW FX4 CrewCab 6.7 diesel

Of course, I'd rather be camping
RolnThndrCat is offline   Reply With Quote
Old 08-06-2019, 09:17 PM   #4
Senior Member
 
Join Date: Jun 2012
Location: Southern NM
Posts: 4,766
This is exactly why I always use an independent service only RV shop. And yes, they do warranty work.
I know your warranty time constraint is the main issue, but an independent in the future might be worth looking into.
I've never had a problem getting ahold of FR, but I always called my particular division instead of the main number/email.
NMWildcat is offline   Reply With Quote
Old 08-07-2019, 08:45 AM   #5
Junior Member
 
Join Date: Apr 2018
Location: Winter in Fl Gulf, Summer in Maine
Posts: 5
Contacting Forest River

Quote:
Originally Posted by NMWildcat View Post
This is exactly why I always use an independent service only RV shop. And yes, they do warranty work.
I know your warranty time constraint is the main issue, but an independent in the future might be worth looking into.
I've never had a problem getting ahold of FR, but I always called my particular division instead of the main number/email.
It's important for all of us to find out how to get action from Forest River ( like any consumer issue) so can you tell me , What is Particular Division at Forest River ? thank you
kelticdestination is offline   Reply With Quote
Old 08-07-2019, 10:53 AM   #6
Head Rambler
 
Join Date: Mar 2008
Location: Southwest Alabama
Posts: 6,699
"Particular Division" is whichever division made your RV (Ours is Salem). Each division has their own structure (warranty, parts, sales, etc.) and you need to contact that Particular Divisions proper section to get proper service from them. There are "Contact US" links on each divisions website that you can access.

There's a list of the contact info for each division in the library here.
__________________
Salem 29RKSS Pushing a GMC Sierra 2500HD!
Gotta go campin!
Bama Rambler is offline   Reply With Quote
Old 08-07-2019, 01:47 PM   #7
Cardinal Customer Service
 
Join Date: Mar 2019
Posts: 4
Forest River Contacts

I was following your conversation about contact info at Forest River. I looked at your link and found that in one case it is out of date. I work for the Cardinal division and neither person noted does at this time. I can get the proper information to update. Who can do the actual updating the library? Sorry - somewhat new to the forum.....
Anita Carpenter is offline   Reply With Quote
Old 08-07-2019, 01:56 PM   #8
Pickin', Campin', Mason
 
5picker's Avatar
 
Join Date: Aug 2015
Location: South Western PA
Posts: 10,121
Quote:
Originally Posted by Anita Carpenter View Post
I was following your conversation about contact info at Forest River. I looked at your link and found that in one case it is out of date. I work for the Cardinal division and neither person noted does at this time. I can get the proper information to update. Who can do the actual updating the library? Sorry - somewhat new to the forum.....
Anita, thanks for coming to the forum.
It's great to see more and more corporate folks hanging out here.

If you contact one of the mods/site admins, they will get the information corrected.
__________________
_________________________________________
2016 Flagstaff 8529IKBS Diamond Package 5th Wheel-Goodyear Endurance Tires
2017 Ford F-Series SCREW 4x4 - Factory Puck
TST Tire Monitor w/Repeater - Sinemate 3500w Gen.

Days Camped: '16=46 '17=30 '18=51 '19=42
5picker is offline   Reply With Quote
Old 08-07-2019, 02:28 PM   #9
Member
 
RolnThndrCat's Avatar
 
Join Date: Aug 2019
Location: Virginia
Posts: 34
Quote:
Originally Posted by Anita Carpenter View Post
I was following your conversation about contact info at Forest River. I looked at your link and found that in one case it is out of date. I work for the Cardinal division and neither person noted does at this time. I can get the proper information to update. Who can do the actual updating the library? Sorry - somewhat new to the forum.....
Well, if there is any direction you point me in, that would be great. This weekend my warranty expires....
__________________
2018 Wildcat 383MB
2015 F350 DRW FX4 CrewCab 6.7 diesel

Of course, I'd rather be camping
RolnThndrCat is offline   Reply With Quote
Old 08-07-2019, 06:44 PM   #10
Member
 
Join Date: Jul 2009
Posts: 58
Quote:
Originally Posted by NMWildcat View Post
If it is still under warranty, I'd be getting on the phone to explain the situation and to ensure it is covered even it you can't get in for repair before the warranty expires.
If you try and adjust it yourself, and it winds up being more than just an adjustment, then you will be on the hook for the cost of the repair.
I agree 100%. The problem the OP describes is exactly what our Schwintek slide was doing. Eventually it failed completely to the tune of major repairs at the shop.
__________________

campingguy is offline   Reply With Quote
Reply

Tags
cat, slide, wildcat

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by


Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 05:12 AM.