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Old 07-24-2014, 03:08 PM   #1
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Join Date: May 2014
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Terrible time with slides

I am extremely unhappy with Forest River right now after having come up on my second major problem with a slide out. Brand new 2014 Sunseeker 3170, purchased in March. First front slide goes out and won't go in. Worm gear that moves it shattered, just got back last week after having in shop for 6 weeks, it took five weeks just to get the part from the manufacturer that actually makes the slide (who by the way is not Forest River). Over last week end had problem with back slide and took it to the dealer today for adjustment and one of the slide motors quite working. The coach has been in for repair more than we've had it, and we have yet been able to use it.
If I had any advice to give to Forest River it would be to produce my own product in entirety or at least find a manufacturer for my slides that makes them to last for a while. And if I had any advice to anyone buying a Sunseeker it would be to have the dealer run the slides in several times with you watching to make sure they aren't going to break as soon as you get them home.

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Old 07-24-2014, 03:34 PM   #2
Join Date: Feb 2010
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Our 2008 Georgetown 374 has had the hydraulic motor/pump replaced, stair motor replaced, all slides repositioned......and now the bedroom slide is stuck in, the power awning is broken in place, and the front A/C vibrates the entire coach! This unit is a replacement following our using the Florida Lemon Law to get an exchange for our 2008 Georgetown 373 which encounter 17 weeks of in the service shop during the first 6 months of that is the present situation!

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Old 07-25-2014, 04:57 PM   #3
Join Date: May 2014
Location: Florence, AL/Helen, GA
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We just need to count our blessings--after what ynott's gone through.

You obviously know how to handle a dealership, too.
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Old 08-21-2014, 01:22 PM   #4
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And fortunately, our extended warranty will fix the bedroom slide, replace the power awning motor, replace the front a/c( will upgrade to 15000 btu), and replace the stair controller......all is good!
George...Georgetown 374...2008
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Old 08-24-2014, 01:32 PM   #5
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that's a lot of BS
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Old 08-25-2014, 07:03 PM   #6
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I have formed the opinion that RV manufacturers have one thought in mind: Build them, sell them and don't worry about repairing them and making the customer happy.
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Old 08-25-2014, 07:23 PM   #7
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Originally Posted by Thurman View Post
I have formed the opinion that RV manufacturers have one thought in mind: Build them, sell them and [B]don't worry about repairing them and making the customer happy.
It's obvious you've never been to the Goshen F.R.O.G. Rally...
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Old 08-25-2014, 08:16 PM   #8
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With that much trouble and problems, I'd get out of the business.

But there are avenues to travel in getting items fixed or replaced.

You have to call the right numbers and talk to the right people.

AND ALWAYS stay calm, patient, and expectant.
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Old 08-25-2014, 08:28 PM   #9
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Jcavery- forest river is just like all the other trailer manufactuers, they use components from other manufacturers for slides, axles, etc. You will unfortunately have these same issues with any manufacturer. I too am frustrated with slide issues but have learned how to get the work done quickly at the dealership. I learned a lot with my first tt (a crossroads/thor product) about how to light a fire under a dealership without being rude or angry. That has helped me immensely with my current issues and new dealership. Keep after your dealership with frequent check ins on status and delays but stay nice. You will Most likely start to see work times improve. Good luck and I hope your issues are almost all resolved.
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Old 10-09-2014, 02:07 PM   #10
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We are also have a terrible experience with both slides on our 2014 Forest River Columbus Palomino. The wardrobe slide motor broke the second time we operated that slide -- it took four weeks to get it fixed -- and then it broke again after we had the trailer for just three months. The main slide has not worked properly from the beginning, in that each time it is operated, the rear bottom of the slide sticks out about 1/4 to 1/2 inch more each cycle, and the resulting gap at the front bottom of the slide gets bigger each cycle so that we have to stuff towels in the gap to keep bugs and rodents out of the trailer. It also makes a horrible screeching sound, which neither repair shop could fix. Like the wardrobe slide, we've had the main slide "fixed" twice. The last time was in September, and it took over two dozen phone calls to Forest River and the selling dealer to get the main slide fixed. When they finally did work on the slide, they did not address the other issues I had called about (including the spare tire that fell off its mounting, and the middle tire on the passenger side that is worn as though it has 60k miles on it, when it actually has less than 6,200 miles on it). Has anyone else with a Columbus Palomino had problems like this?

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slide, slide out

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