I understand you're upset and hope your wife is o.k. Do you have a picture of the failure? Are you aware Cedar Creek didn't build the steps. They are supplied to the manufacturer and added on. Find out who made the steps and contact them. I'm sure they would like to hear if there is a flaw in the product. Especially since a lawsuit could take place due to poor fabrication and/or design.
*Current: 2005 Ford F350 Crew Cab Dually 6.0 diesel 4x4*
*Retired: 1987 F350 Crew Cab Dually 6.9 turbo diesel
2007 Forest River WildCat 32QBBS