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Old 12-08-2015, 06:21 AM   #21
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Join Date: Aug 2009
Location: Mid-Mich
Posts: 170
Originally Posted by kinzoo View Post
WLS, I'm not trying to be nasty but why do we then have so many problems with these rigs that could be avoidable.
My brother has a 2013 mobile suites, been back to the factory 5-6 times. So I guess it hits all priced rigs.

2008 Dodge 3500 Dually, Cummins. Amsoil Bypass Oil Filter, 36 Gal aux fuel tank. Mag Hytec Trans pan. Mag Hytec Diff Pan. 6 speed autostick. 3:73, Timbrens, Smarty JR. Equipped.
2016 Cedar Creek 38FB2

2016 Camping Days=38
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Old 12-08-2015, 07:16 AM   #22
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Join Date: Feb 2014
Location: Dacula, Georgia
Posts: 866
Factory issues

Well; let's say at x build units a day, the QUALITY CONTROL misses a lot.
Add that to component issues and why would there not be issues. On top of that, RV dealerships are generally not staffed with top trained techs and are snooty if you did not buy there, making things even worse.
Buyers are dependent on over burdened factory managers who try to resolve customer complaints but what is asked of them may not be what is shipped or may be incorrectly described at origin.
These are HOMES on wheels that take a hell of a beating from America's vicious, broken roads!
We are in a period of manufacturing prosperity for recreational products.
RV parks of choice book quickly and stay filled.
The industry needs to address the SERVICE/WARRANTY situation. Dealers selling desirable units and money makers need to have express lanes for daily in/out repairs. Most of the end users frustrations surround time units are tied up in service bays or sitting waiting for parts. This needs to be identified and addressed by mfgrs executives by establishing several KEY dealerships in each state, based upon sales, that see value in the service aspect and are treated with HIGH PRIORITY regardless of where the unit was purchased!
Seek out ANY successful auto, super duty truck, or marine center and they will tell you that the "service absorption " ratio, ( service revenue as a % of dealership revenue) is critical for success and longevity.
What can WE DO AS BUYERS?! Keep bringing this service issue up at every opportunity until TEST MARKETS are developed.
DEMAND THIS BE A PRIORITY TO BE ADDRESSED AT THE 2016 FROG RALLY. Let Forest River execs know this is OUR $$$$ and we have a choice on how to spend it!
Maybe it starts with a NEW LIST on this forum of GREAT SERVICE DEALERS, categorized by; bought there and not bought there, so folks can use this as a resource tool. No DEALER BASHING,
Exclusion by not recommending!
That type of start sends a message that we will work together as owners and surely will try to support those dealers who support us!!

SilverbackMel has had and has issues. Hauled unit 1500 miles for repair and have to do it again this Spring!! How much time snd $$$$ does one need to spend before abandoning this "adventure"?
My selling dealer is 1400 miles but VERY SMALL and could not even detect a minor electrical issue at delivery. So WHY would I ever go back?

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