Reply
 
Thread Tools Display Modes
Old 12-12-2013, 05:24 PM   #1
jlf
Member
 
jlf's Avatar
 
Join Date: May 2013
Posts: 96
AC broken round two

Well here we are in our brand new, less than 2 month old 2014 Silverback 33rl. We are on a much needed 10 day vacation at Ft Wilderness campground in Walt Disney World. The AC has bit the dust. We called around local dealers to see about having the AC fixed. If we wanted to pack everything up and take it to camping world, they would cover the warranty. If we wanted to have someone come out to do the work, it was anywhere between $265.00 to $500.00. There happened to be someone two sites down from us working on the AC of another camper. He gave us a estimate of $65.00 service call, $300.00 labor cost, and another $95.00 for the inside part of the AC. He said Forest River won't cover the inside part, and only allows for 1 hour of labor. After looking at our AC there wasn't any freon and when he pulled the intake out, there wasn't any tape inside it. Well this guy took the three hours and did a wonderful job of taping as well as installing the unit. Well now we are out $460.00 for something that should have been done right the first time. My question; has anyone had to deal with Forest River in trying to be reimbursed for monies paid out? Or am I out almost $500 at Christmas time? Thanks for any help
__________________

__________________
jlf is offline   Reply With Quote
Old 12-12-2013, 05:32 PM   #2
Senior Member
 
Ford Idaho's Avatar
 
Join Date: Sep 2013
Location: Idaho
Posts: 9,840
Send in a copy of the invoice and a description of the work done with a copy of the Bill of sale for the silver to FR.
Ask for them to refund the costs.
__________________

__________________
2016 F350 6.7L LB CC Reese 28K 2014 Chaparral Lite 266sab
"Those who would give up essential Liberty, to purchase a little temporary Safety, deserve neither Liberty nor Safety." 2014 19 days camping 2015 17 days camping201620 days camping
Ford Idaho is offline   Reply With Quote
Old 12-12-2013, 05:53 PM   #3
Senior Member
 
kc8lvy's Avatar
 
Join Date: Dec 2012
Location: Naples, Florida
Posts: 312
Come up to my wilderness the temp is 15 degrees.. No need for AC here..
Seriously though I hope you can get your issue resolved.
__________________
2004 Dodge Ram 2500HD Cummins
2017 Keystone Montana 3820 FK
2009 Harley Davidson Ultra Glide
kc8lvy is offline   Reply With Quote
Old 12-12-2013, 06:47 PM   #4
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,337
Sorry about your issues.
Glad you got it fixed and going.

Remember forest river doesn't make the a/c units they just install them.
Any installation issue would be on forest river.
If I read correctly you choose not to take it to camping world for a full warranty replacement and fix and decided to have a mobile guy do the work.
As stated send all copies of work order to forest river warranty dept.
Btw they normally need all warranty items returned to them for reimbursement, is the mobile repair guy going to do that?


Turbs
__________________
TURBS is offline   Reply With Quote
Old 12-13-2013, 08:29 AM   #5
Senior Member
 
rattleNsmoke's Avatar
 
Join Date: Oct 2012
Location: Western Connecticut
Posts: 1,571
Good luck
__________________
2010 Cedar Creek 5th Wheel 34SATS "The Beast"
2006 Ford F350 Lariat 6.0L Diesel
2003 Harley Heritage Softail "Hogzilla"
1986 Marriage to "Wifey" (patience of a saint)
rattleNsmoke is offline   Reply With Quote
Old 12-13-2013, 09:02 AM   #6
Fulltime family RVer
 
ependydad's Avatar
 
Join Date: Nov 2011
Posts: 14,793
Floating around the forum is a contact sheet for the warranty folks at FR. I'd suggest digging that up and contacting FR directly (bypassing your dealer). If I were me, I'd layout what happened, why I chose the mobile RV tech and ask for reimbursement. Hopefully they respond favorably. I wouldn't mind not getting back all of the money (service visit, at a minimum), but if you can get most of it back - I'd call it a win.

Turbo makes a good point about their procedures- not having the parts or not having everything you need could be a problem.

Let us know how it goes!
__________________
2012 Ram 3500 DRW/crew cab/long bed/4x4/4.10 gears pulling an early 2013 Sabre 36QBOK
Checkout my site for RVing tips, tricks, and info | My family and I have fulltimed since June 2015
ependydad is offline   Reply With Quote
Old 12-13-2013, 09:52 AM   #7
Senior Member
 
jonrjen's Avatar
 
Join Date: Sep 2013
Location: TEXAS
Posts: 766
I hate to sound all Doom and Gloom, but I would not expect FR to make good on expedited out of network repairs. .
__________________
jonrjen is offline   Reply With Quote
Old 12-13-2013, 10:18 AM   #8
Senior Member
 
Join Date: Jul 2010
Posts: 467
you may have noticed in the packet of books that came with your RV the information about your Dometic A/C and the 2 year warranty provided for by Dometic, not forest river. If the A/c fails call Dometic and see what they will do for you, I did and was told any dometic dealer will work on the unit and if one was not close they would send a mobile unit. FR does not make the A/C or most components in the Rv and each has there own warranty. Good luck in your pursuit of a refund from FR as unless it was an installation problem they are just going to direct it to Dometic.
__________________
bob34787 is offline   Reply With Quote
Old 12-13-2013, 10:40 AM   #9
Senior Member
 
jonrjen's Avatar
 
Join Date: Sep 2013
Location: TEXAS
Posts: 766
But again, I would think that you would have to have called and received authorization from Dometic prior to having the work performed
__________________
jonrjen is offline   Reply With Quote
Old 12-13-2013, 03:31 PM   #10
Senior Member
 
Join Date: Jul 2010
Posts: 467
Quote:
Originally Posted by jonrjen View Post
But again, I would think that you would have to have called and received authorization from Dometic prior to having the work performed
when I called Dometic on mine they said take it to any dealer who services dometic or they would find someone to come to me as I was living at Fort wilderness at the time and had no vehicle to tow the 5th wheel, as I had it delivered to Disney by the dealer.
__________________

__________________
bob34787 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 06:20 AM.