Sent a technical request to CW last night.
I purchased a Jack antenna replacement head from CW a few weeks ago and recently installed. The light on the bottom of the antenna is very dim and reception is no better than my original batwing. I have checked the power at the power supply and the end of the coax at the antenna and it reads at near 13 amps. Could there be something wrong with the Jack antenna?
Got this reply back this a.m.
Thank you for contacting Camping World. I apologize for the inconvenience. We have applied a credit of $38.21 for the defective Antenna Replacement Head. You will see your credit in 3-5 business days. Don't worry about shipping the damaged unit back to us, we don't need it back. If you have any further questions, comments, or concerns, please feel free to contact us directly or call our Customer Service department at 1-800-626-3636.
Camping World Customer Care
I responded back will they send me a replacement or will I have to reorder, but haven't heard back yet.
Some people may not like CW for various reasons but I have always been treated fairly and this is one example of going over and above customer support.
Somewhat of a saga continues....