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Old 10-18-2018, 01:02 PM   #1
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Another Faded Cap Question

We purchased a used 2014 Silverback almost 2 years ago. The coach was stored inside a warehouse and the cap looked to be free of fading. Because I store it where it gets a few hours of sun in the afternoon it immediately started to fade. Because I am the 2nd owner Forest River will not even talk to me. They fail to realize we are all potentially new customers that if treated with respect could be purchasing new coaches in the future.
That said, has anyone had a cap painted in the Phoenix, Mesa area that they would recommend to do a good job.

Thank you very much for your input
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Old 10-18-2018, 04:41 PM   #2
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I feel your pain as our 2016 (bought new 4-15) stored under an RV port has started to fade as well. So far I can lightly buff it, apply Rejex, and get by for another 3 or so months … then buff again. I'd guess you were aware of the cap fade issue while shopping for your fiver. FR was aware as well of brown and grey cap fade and eventually went with the cream colored cap on Silverbacks.
Not beating the drum for FR, but you are the second owner and the fiver is 5 seasons old. As a company, where would you stop ... 2nd owner / 3rd owner … 3 years out of warranty … 5 years out of warranty? I do know instances of FR replacing the cap out of warranty, but I know of no instances where any RV company has considered a second owners sorrow.
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Old 10-18-2018, 05:04 PM   #3
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I am having the same issue with our 2017 Cherokee Limited 304 which also get a few hours sun on the cap in the afternoon. Wax does not last long and doesn’t put a quality shine on it. I am considering having the cap repainted at an automotive specialty shop which has done a lot of work for me in the past. I found a nice 4 foot “American Flag and Eagle” decal to replace the FR advertisement across the front.
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Old 10-18-2018, 07:05 PM   #4
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I am having my front cap repainted in a shop in Wilmington NC, $2,000.00 which Cedar Creek is paying for. I am the original owner
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Old 10-19-2018, 01:48 PM   #5
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My Surveyor showed bad fading within one year of buying it. It looked like someone threw bleach on it. I sent my dealer photos and they got the approval from FR to get it repainted. They sent me to a Truck body shop. They did a great job. I wish I had thought of getting my own graphics for it. Although the diamond plate on the lower part which was painted brown has a lot of chips from travel. I just might find paint that I can just spray on.
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Old 10-19-2018, 02:23 PM   #6
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Quote:
Originally Posted by RitaB View Post
My Surveyor showed bad fading within one year of buying it. It looked like someone threw bleach on it. I sent my dealer photos and they got the approval from FR to get it repainted. They sent me to a Truck body shop. They did a great job. I wish I had thought of getting my own graphics for it. Although the diamond plate on the lower part which was painted brown has a lot of chips from travel. I just might find paint that I can just spray on.
Spray flex seal does a good job of covering road rash, just don't wax it. It will turn it white.
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Old 10-19-2018, 02:26 PM   #7
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Faded cap

FR is repainting the cap on my Surveyor 247BHDS. I am original owner and just within the 30 month coverage for this
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Old 10-19-2018, 03:18 PM   #8
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The front cap was replaced under warranty at eleven months, the rear cap at two years. The front cap that was replaced at the factory faded again. Now Cedar Creek is paying to have this cap repainted. The Cedar Creek is over three years old. How is that for service, Cedar Creek has been very good to me. Should I buy another camper I’ll look no farther than Cedar Creek
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Old 10-19-2018, 07:23 PM   #9
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We really like our camper other than the oxidation. I had little to no confidence they were going to do anything about it being I was the 2nd owner. I gave it a shot. This is not my first camper and it won't be my last. All things considered we would probably go back to Forest River when we buy our new camper. All I need is someone to recommend a shop so I don't have to go through this again.
Thanks for all of the comments
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Old 10-20-2018, 12:22 AM   #10
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We have a 2016 Surveyor and the endcap faded in one year. Forest River admitted it was a poor paint coating. We fought with them and they finally had it repainted. They will ignore unless you are very vocal. the paint shop was having about one per week returned for corrective action. ( Oregon)
Love my Surveyor 243RBS and it looks like new now.
Good luck with yours.
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