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Old 07-05-2016, 04:53 PM   #1
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Cap Fade

Hi,

Close examination discloses early fading high up on the front cap of my 2014 Silverback, which inconveniently just went off the two year warranty.

I have a great dealer, but this would seem to be beyond his area of responsibility. Since this evidently is a known issue for my year, is there a centralized contact point with Forest River for folks like me who are seeking a remedy, or am I out of luck on getting them to do anything to correct it?

Thanks.

Rich Phillips
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Old 07-05-2016, 07:34 PM   #2
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dldavis@forestriverinc.com

Denise knows the issues and what FR can possibly do for you.
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Old 07-05-2016, 08:29 PM   #3
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Thank you Mel.

Rich
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Old 07-05-2016, 09:50 PM   #4
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Rich, our 2014 is now fading like yours...i noticed a spot the size of a softball back in May...now top 5 percent is fading...I think DW and I are just going to let it fade and decide what we will do when it's done...it is a shame
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Old 07-05-2016, 10:06 PM   #5
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My 15 32RL Cedar Creek is a beautiful camper but for the front cap, the fade makes camper look old on front cap, it's bad now


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Old 07-05-2016, 10:46 PM   #6
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The only cure is to have it painted. You can rub and polish all you want but it will come back in a short time. I tried the Zep coating, buffing, Rejex, you name it. Finally cured it with a good base coat/clear coat automotive paint job. $1500 for the front $1000 for the back plus decals.
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Old 08-24-2016, 12:12 PM   #7
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I am curious is this issue specific to the Silverback? How are the other Cedar Creek models doing?
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Old 08-24-2016, 02:33 PM   #8
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No.....

Quote:
Originally Posted by Hermes1 View Post
I am curious is this issue specific to the Silverback? How are the other Cedar Creek models doing?
Just follow the current and previous comments. First it was the older gray; then brown. A LOT has to do with where you live and how/where you store your rv.
Fade will not hurt you except in looking bad and of course , resale.
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Old 08-24-2016, 02:46 PM   #9
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Hi,

A quick follow-up on my original post, and a report on the current situation.

Contact with Denise resulted in a quick and satisfying response. After a delay for backordered decals, the rig is scheduled into a qualified big rig paint shop next month (accommodating our summer camping/travel schedule).

I would judge that I'm on course for very satisfactory resolution to a potentially costly problem -- one that speaks well for Denise specifically and, more generally, FR's concern for customer satisfaction.

FWIW.

Rich Phillips
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Old 08-24-2016, 03:33 PM   #10
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My Cedar Creek 2015 32RL faded in 11 months, my 2012 30RL faded in 15 months and Forest River did not want to fix it. FR wanted to pay to buff it out, pay for four hours of labor but Tom Johnson said no. Tom wanted to repaint the front , they said that was the only way to fix it right. This time I'm taking the camper to the factory and they will replace the cap.


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