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Old 10-22-2013, 10:53 PM   #11
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cc customer service Kudos

I would add vary positive results in working with Jeff over a vary frustrating seal problems. Although it took while to resolve to this point, Jeff was vary positive to work with.
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Old 10-26-2013, 02:45 PM   #12
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As I posted we are in Goshen and were going to take our unit in to CC service center. We got it back late Thursday. Everything done, timely and very professionally!! We were having flexing problems with the upper deck. They removed the fiberglass under the upper deck, and front cap. Lippert came and welded a "bunch" of steel in it, per Irv's direction in the service center, would guess they added about 150-200#'s of steel. Then the CC service guy's put it all back together, even have a smooth sidewall, were it had bulged out 3/4" under the front side-out. Everything is more than fine!! I came and went as the repair's were being done, they talked about what they were doing and what they were going to do, I was kept informed the whole time, also got pictures as it progressed.

Our hats off, to Cedar Creek and the priority they have for customer service!!

God bless,
Mike
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Old 10-26-2013, 03:47 PM   #13
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Quote:
Originally Posted by mike1poles View Post
As I posted we are in Goshen and were going to take our unit in to CC service center. We got it back late Thursday. Everything done, timely and very professionally!! We were having flexing problems with the upper deck. They removed the fiberglass under the upper deck, and front cap. Lippert came and welded a "bunch" of steel in it, per Irv's direction in the service center, would guess they added about 150-200#'s of steel. Then the CC service guy's put it all back together, even have a smooth sidewall, were it had bulged out 3/4" under the front side-out. Everything is more than fine!! I came and went as the repair's were being done, they talked about what they were doing and what they were going to do, I was kept informed the whole time, also got pictures as it progressed.

Our hats off, to Cedar Creek and the priority they have for customer service!!

God bless,
Mike
That's great!

Can you share your pics?

Cheers
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Old 10-26-2013, 04:39 PM   #14
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I tried to post pictures and could not do it. Not sure how to do it. Sorry

God bless,
Mike
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Old 10-26-2013, 05:09 PM   #15
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Mike, as you probably know, the mantra on FRF is "It didn't happen unless there's pictures"!

So you have to learn. No doubt about it.

When you're typing up a post, in all those controls for the text box there is a paper-clip icon for attachments handling. Press this button.

That brings up a dialog that allows you to select the Files (aka pictures) you want to include in your post. Once you've selected the files you want from your computer disk, you have to press the "Upload" button at the right side of the area where you specified all the files.

At this point, if you do nothing else, the pictures will appear at the end of your post. If you want to insert them "in-line" with text around them, you have to press the little arrow next to the paper-clip icon. That will allow you to insert the pictures where you want them.

Now go for it! We know you can do it.
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Old 10-26-2013, 08:12 PM   #16
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Here we go. Think I've figured it out. LOL

These are a few before pictures:

Click image for larger version

Name:	before under drivers side slideout.jpg
Views:	88
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ID:	41841
This was bulged out 3/4"

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Name:	drivers side molding bent out and seperated - before.jpg
Views:	66
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ID:	41843

Click image for larger version

Name:	drivers side front of upper deck - before.jpg
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ID:	41842
The molding was bent out over 1/2"

This one is after they removed the front cap and fiberglass under the upper deck.

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Name:	Front, before.jpg
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ID:	41840

This is after the welding was done:

Front:

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Name:	Front , after 2X2 pieces of steel welded in.jpg
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ID:	41846

1/2X4" steel from 2X2 steel in front to frame where it goes down.

Left of pin box:

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Name:	4 steel left side.jpg
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ID:	41832

Right of pin box:

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Name:	4 steel right side.jpg
Views:	65
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ID:	41847

Bracing on 1/2" steel between 1/8" beams"

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Name:	Bracing between beams.jpg
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ID:	41833

2X2 steel from bottom of lower frame to upper deck frame, with 18" angle.

Left side:

Click image for larger version

Name:	2x2 with angle on left side.jpg
Views:	70
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ID:	41834

Right side:

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Name:	2x2 with angle on right side.jpg
Views:	68
Size:	48.3 KB
ID:	41835


I need to make a second post to upload all the pictures.
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Old 10-26-2013, 08:28 PM   #17
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Was there a diagnosis of the causal factor that made you a majority stockholder in a steel company?
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Old 10-26-2013, 08:41 PM   #18
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Here's the rest of the story:

The next few are finished outside:

Drivers side looking back:

Click image for larger version

Name:	driver side front - after.jpg
Views:	64
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ID:	41854

Drivers side below side-out:

Click image for larger version

Name:	drivers side by slideout - after.jpg
Views:	69
Size:	25.8 KB
ID:	41856

Drivers side:

Click image for larger version

Name:	drivers side - after.jpg
Views:	80
Size:	26.3 KB
ID:	41855

Passengers side:

Click image for larger version

Name:	passengers side - after.jpg
Views:	76
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ID:	41857

The bugle was the aluminum frame, all the "cleat's" were broken. They pushed out the fiberglass and repaired the "cleats", then glued it all. Then re-bonded the fiberglass frame and inside wall. Very impressive what they did.

This is looking into the sidewall aluminum frame setting on the 1/8" steel on the steel frame. You can see some of the result of flexing and the sidewall moving up and down, with the pinbox/frame going the other direction.

Click image for larger version

Name:	Look at end of sidewall.jpg
Views:	63
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ID:	41858

Cedar Creek did an excellent job. Irv in the service center re-engineered the project and did an bang-up job. Great work, done in a timely and professional way. Cedar Creek does show their priority for customer service. Our hats off to them!!!!

Hope this helps and God bless,
Mike
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Old 10-26-2013, 08:49 PM   #19
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Ducky,
Started out, we were over weight. After scaled, that did not float. I'm still wondering if it was a result of the axle problems we had last year, when the axle completely flipped over, but can not prove anything. So I assume then it would be an "act of God", LOL. Anyway, CC did the repair's and made it right.

Mike
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Old 10-26-2013, 09:50 PM   #20
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Ahh. I noticed you have a Moryde pin box. Based on what you have experienced, do you think a TrailAir pin box or something like a Hensley Trailer Saver hitch could have prevented the catastrophic failure?
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