Cedar Creek Customer Service Kudos

[mike1poles]

Ducky,

Actually we had a TrailAir on it, removed it after about a month. It beat us to death. Called Lippert as the service center techs said it would go together and make the ride better. When I called after about 1500 miles and talked to the technical support people, they said the two would not work together. Since we had it on the truck before they installed the TrailAir, they gave us a full refund and removed it and put the standard 18,000# pin box back. We added the MORryde pin box, when we had the IS system installed, after our axle issues last year. I still believe that may have been the source of the problems here, but no kind of proof. But that is a whole another story. Anyway you look at it, Cedar Creek stepped up to the plate and hit a home-run, in our book. I can not say enough for or about Cedar Creeks response, and customer service!!!

God bless,
Mike

[sidney]

Thanks for the pics. They really did do a good job... it looks great.

If I'm looking at this correctly... it wasn't really a problem with the frame super structure. But more associated with how the side walls were designed to attach to the frame?

Or was the damage exclusively the result of excessive frame flex?

Aren't the walls of CCs designed to accommodate some flexing of the frame? (verses rigid laminate construction)

Did CC need to realign and adjust the overhead portion of the steel frame to the rest of the steel frame behind the upstairs section of the frame?

[mike1poles]

Sidney,

As far as your questions, it really could be either or any way. Kind of like, which came first the chicken or the egg. But, for the last question, yes they did check the two pieces of frame and made sure everything was lined up and solid, before he welded. The Lippert Tech had pictures of a 5th wheel that they actually removed the upper deck, from the rest of the frame, replacing it, there are two separate pieces, very interesting to say the least.

We have high-jacked this thread, I should have posted my pictures, etc in a second thread.

Going back to the beginning, Cedar Creek did everything in a timely and professional, also they are a great bunch of people!!

God bless,
Mike

[sidney]

Thanks Mike... you're right.

Regardless of the specific cause... the outcome and service is exceptional.