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Old 09-30-2015, 06:09 PM   #1
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Cedar Creek Factory Service Question

So I have small dilemma, I have to bring my 2013 Silverback back to the factory because I have the dreaded faded/ cracked/ decal bleed
cap problem. Factory is going to replace with new cap all labor and material covered. We are thinking of attending the rally in 2016, but Denise tells me the service techs will be at the rally, no one at factory to do this work during the rally. So here is my question, I was thinking of making the appointment the Friday before the rally? She tells me only will take one day. What do you all think? Is that cutting it to close? I here the factory guys are pretty good!We wanted to come south through Gatlinburg TN over through Nashville and up to Indiana for repairs then rally.
Thanks
Mike


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Old 09-30-2015, 09:09 PM   #2
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Yes!! If they say one day, they mean it! We have been at for service at the factory several times, the time they said it will take to complete the work was exactly as they said. Just a thought, if by chance they find more than they figured because of not seeing it, it could actually be finished at the FROG rally. But I would not be afraid to take it there the Friday before.

Hope this helps and God bless,
Mike
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Old 09-30-2015, 09:44 PM   #3
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Yes,
Thanks
Trying to way my options to get it fixed and be able to attend the rally within my vacation period.
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Old 10-01-2015, 07:17 AM   #4
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No problem, go with your plan. At this years rally we did see some go to the factory before the rally for this problem and were back the same day.
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Old 10-01-2015, 07:53 AM   #5
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Quote:
Originally Posted by pwrstrknpapa View Post
So I have small dilemma, I have to bring my 2013 Silverback back to the factory because I have the dreaded faded/ cracked/ decal bleed
cap problem. Factory is going to replace with new cap all labor and material covered. We are thinking of attending the rally in 2016, but Denise tells me the service techs will be at the rally, no one at factory to do this work during the rally. So here is my question, I was thinking of making the appointment the Friday before the rally? She tells me only will take one day. What do you all think? Is that cutting it to close? I here the factory guys are pretty good!We wanted to come south through Gatlinburg TN over through Nashville and up to Indiana for repairs then rally.
Thanks
Mike


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Yes that worked well for us. Denise gave us a Friday before the rally appointment. We arrived at the factory 730am, they replaced the the front cap and a long list of items that I had submitted on my service request and other things that they had found. We picked it up at 5pm good as new. Denise and the staff of technicians are top rate.
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Old 10-01-2015, 12:56 PM   #6
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Too close in my opinion.
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Old 10-01-2015, 03:46 PM   #7
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Same Issue

Friday before would be great. We had ours replaced at this years rally. Took the rig in on Friday of rally and it was done by noon-1 pm and we drove back to finish off rally. Our service tech had to make arrangements with some others to stay after work to help him but they got the replacement done!! VERY pleased with CC service techs.
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Old 10-01-2015, 08:55 PM   #8
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And you are asking here why?

Quote:
Originally Posted by pwrstrknpapa View Post
So I have small dilemma, I have to bring my 2013 Silverback back to the factory because I have the dreaded faded/ cracked/ decal bleed
cap problem. Factory is going to replace with new cap all labor and material covered. We are thinking of attending the rally in 2016, but Denise tells me the service techs will be at the rally, no one at factory to do this work during the rally. So here is my question, I was thinking of making the appointment the Friday before the rally? She tells me only will take one day. What do you all think? Is that cutting it to close? I here the factory guys are pretty good!We wanted to come south through Gatlinburg TN over through Nashville and up to Indiana for repairs then rally.
Thanks
Mike


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I do not think this is the best place to ask about times and appointments, you need to call the factory and see what and how they can fit you in?
I hope it all works out for you and enjoy the rally (wish i could be there with you) Happy Camping
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Old 10-01-2015, 09:50 PM   #9
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Well, here is a positive alternative that worked for us just a week ago! You can schedule that cap for installation at the factory and take your chances; OR as I did, choose the alternative.

Denise could not get us into the factory before Dec 18th. She suggested we use an overflow facility; RCI Wave, near the fairgrounds in Goshen! She arranged "Anita" to handle our issues. AND ARE WE GLAD IT WORKED OUT THAT WAY!!

Two highly experienced rv experts; Scott and John; worked on our unit 2 days from 7:30am to 4pm. Finished exactly as scheduled and fixed factory built faux pas that were causing us massive headaches.

Here's what they accomplished. Everything was coordinated thru Denise ( soooo glad FR has her).

* new 2016 Oyster Colored Cap. No more Mocha for SilverbackMel!
* new main Dometic AC
* 3 new interior shades
* loose interior trim fixed
* bedroom slide leak/found original mfg process substandard. Tore it apart, rebuilt, closed and sealed.
* machine formed an aluminum skid under our dining slide as it was tearing the dacor underbelly...no repeat issues here!
* tore into our black tank and installed a new seal. Old one leaked like a bucket with a hole in it!!
* inspected 100% of exterior for any caulking issues. Re caulked every single suspicious seam whether it was previously caulked or missed! Oh yes, factory build does miss!!

So; RCI WAVE gets A+ for getting it done and walking us through each repair; except black tank issue 😳!!

Just say'n there are great alternatives to getting repairs done timely and correctly. Trust DENISE!! She knows!!

Good luck.
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Old 10-02-2015, 09:44 AM   #10
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Quote:
Originally Posted by SilverbackMel View Post
Well, here is a positive alternative that worked for us just a week ago! You can schedule that cap for installation at the factory and take your chances; OR as I did, choose the alternative.

Denise could not get us into the factory before Dec 18th. She suggested we use an overflow facility; RCI Wave, near the fairgrounds in Goshen! She arranged "Anita" to handle our issues. AND ARE WE GLAD IT WORKED OUT THAT WAY!!

Two highly experienced rv experts; Scott and John; worked on our unit 2 days from 7:30am to 4pm. Finished exactly as scheduled and fixed factory built faux pas that were causing us massive headaches.

Here's what they accomplished. Everything was coordinated thru Denise ( soooo glad FR has her).

* new 2016 Oyster Colored Cap. No more Mocha for SilverbackMel!
* new main Dometic AC
* 3 new interior shades
* loose interior trim fixed
* bedroom slide leak/found original mfg process substandard. Tore it apart, rebuilt, closed and sealed.
* machine formed an aluminum skid under our dining slide as it was tearing the dacor underbelly...no repeat issues here!
* tore into our black tank and installed a new seal. Old one leaked like a bucket with a hole in it!!
* inspected 100% of exterior for any caulking issues. Re caulked every single suspicious seam whether it was previously caulked or missed! Oh yes, factory build does miss!!

So; RCI WAVE gets A+ for getting it done and walking us through each repair; except black tank issue 😳!!

Just say'n there are great alternatives to getting repairs done timely and correctly. Trust DENISE!! She knows!!

Good luck.




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