Cedar Creek said they would sell me the BLU-RAY Player at dealer cost - $215.00, the same one Amazon has for $88.00. Wow - this is my second Forest River 5th wheel and was amazed at the customer relationship that Cedar Creek is building. Jeff Holmes is the customer relations contact and was very courteous. I have no issues with him.
As per our conversation, my wife and I purchased a 2014 36CKTS from Quality RV on Oct 11, 2013. We did not know the information we were looking at when deciding on the purchase was based on a 2013 brochure. When we got home and opened our packet, a brochure regarding the BMP=BD89 Panasonic Blu-Ray Disc Player was enclosed. When I checked our unit, the player was missing. I called Quality RV and spoke with Chad and he said he had checked the player by playing a DVD though it and it was fine. I asked him if they left the unit unlocked on their lot after he had checked it and maybe it had been stolen. He didn't think so and referred me to Jean. She said the disk was not on the information check list and if it wasn't, then we didn't get one.
I asked her how it could be taken off if it was part of the Explorer package the unit shipped with. She said she didn't think it could but it wasn't on the list and she referred me to Jim Noble, the salesman. It was then through him that I learned I had been basing my information on a 2013 brochure and the BD had been eliminated from the 2014 model. When I then inquired about a 2014 brochure, I was told they had not been produced yet. So it looks like the 2014 year model was being offered for sale but unless a buyer was specifically told of any changes from the previous year, he would have almost no way of knowing about a specific change. The DVD player Chad had checked was the Jensen.
When I opened my packet when we got home and found the BD brochure, it never entered my thinking that it would not be in the unit, and when it wasn't I immediately thought it had been stolen while still on Quality RV's lot.
Hopefully you can see that all my efforts concerning this was of good faith, and surely you can see that Cedar Creek, while not trying to mislead, certainly failed to make the information available for any reasonable person to determine before a purchase that the change had been made. We have no doubt we were getting a BD and we left our Sony DID player in the Cardinal when we traded.
This is our second Forest River 5th wheel and we loved our Cardinal 29TS, and we are going to love our 36CKTS. I am fully aware the information sheet does not list the BD as part of the equipment the unit shipped with, but at the same time, Cedar Creek more or less implied the BD was in the unit based on the Explorer Package listed in the only brochure available to us, and plus the fact the Panasonic BD brochure was included in the warranty and information packet.
I trust Cedar Creek will supply us with a BD as the mistake lies not with us, but with Cedar Creek for not making the information available at the time their new year model was put on the market and for placing a Panasonic DMP-BD90 brochure in the information packet package leading us to believe we were in fact getting on in the unit.
Thank you for your time and consideration in this matter,