CAUTION: May be a long post!!
Picked up our Champagne from JEFF COUCH'S RV NATION a few weeks ago. Did not want to post anything until we were satisfied.
Drove about 375 miles <>. Loved the drive with my Buddy my wife. Brannon, who was our salesman, met us and things started to happen....for the good. Did the PDI. Some items were found to be unsatisfactory.
Now let me explain. Our dealer is not responsible for anything, but taking the order and receiving and prepping. They are not responsible for factory fault. As far as I am concerned, Jeff Couch has the best dealership I have encountered. I did not get upset or start yelling that I spent a lot of money.
Items are as follows:
Buff scratches on walls outside
Burnish mark on a decal
Bump-out on kitchen slide
Dent on skirting
Big issue on the shower stall
Scratched dinette chair
Opted for recliners
Opted for cabinet doors instead of wine ref. and wine rack
Opted for no mirror or hooks in bedroom
Now these are my issues that were of concern. Jeff Couch got involved and set up a phone call for me from Forest River to handle our situation. If I ever wanted someone to handle any transaction for me; I want Jeff Couch. I received the call a couple of days later, Monday.
Denise called and was very pleasant and professional. After discussing and figuring all the WHATS AND HOWS, the ball started to move. They sent a transporter to pick it up at my convenience. I picked it up at my convenience at FR. to make sure it was all done. Perfect! It took a couple of days. Denise took us on a tour of the plant; very impressive.
Denise knows her job. She is wonderful and very professional. We also met Jerid who is one of the techs who was also very helpful.
I want to mention all of who helped us:
Brannon: Salesman, I think he lives on his phone and computer. Never once did I have to chase him.
Dave: Title and paperwork
Jeff Couch: Unbelievable
Denise: Awesome, Forest River
Jerid: Great, Forest River
I guess my point is, if you let these people help, they will take care of things. Every RV built has some sort of flaw or flaws. They are not built by robots, but by humans. You can say, "I paid a lot of money for my RV" and want perfection; it won't happen. If you expect that, don't buy one, save your aggrivation for something else. Don't go into your dealer ranting and raving. I would not take that from anyone when I was doing construction. No one should be talked down to. I can not say enough about a great experience!!!!!
2016 Silverado Dually
2016 Cedar Creek Champagne 38el