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Old 04-10-2016, 07:16 AM   #31
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Join Date: Feb 2014
Location: Dacula, Georgia
Posts: 858
Cedar Creek

Ditto on compliments to Denise Davis at FR.
We are in Atlanta and we had issues last year ( under warranty ) that FR
paid for at a recommended overflow shop. The factory was backed up for months out until mid winter and THEN we could not get our rv out of the mountains safely and up to Goshen...
( a lovely winter paradise )
We will be attending the Rally and have a few final things to attend to there and prior. Diane had an "extra" which rarely happens, Oyster 2016 cap and offered it as an option to the Mocha Brown. I took it! Silverback looks great and we have forgotten the brown cap and bear logo!
Gotta do what you gotta do!!
See ya'll at the rally. Albeit not looking for August too quickly. Lots of fun stuff in between now and then!

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Old 04-10-2016, 09:23 AM   #32
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Location: Conway, AR
Posts: 1,713
Good to read this, Total Bliss.

I have driven Brannon nuts, not just for a week or two.........but since last August. We visited there to ensure that's where we wanted to buy. Since then we have literally driven him insane. Most emails are answered in 2 minutes, even on weekends. It's 9:17 Sunday morning, and I guarantee if I ask him an email question, he answers. I did notice on their 'sales board' that he is over and away their top salesman.

He has told me several times "I don't know about that", on some crazy technical question I had. Why is that important? To me, the most important thing a salesman can say is "I don't know" long as it's not about everything! A guy that is full of bullfeathers is of no use to me. Don't make up stuff. Don't lie. Brannon has answered everything, and when one issue got sticky, he simply got me in touch with the factory.........where I discussed at length with a Manager the issue, and the question..........and whom I still converse with occasionally.

We went to our local dealer. He is A) $27,000 +- higher than Couch's, and B) have yet to call me after 5 visits, salesman just gave me his card. Brannon has answered every single question I ever asked, almost immediately. For these reasons, we ordered from them, 10 hours away, and are waiting on our unit to be built.

My suggestion is that you simply cut/paste your Post above and email it to Brannon. It's not my place, but I'd do it. It would tickle him.

I'm SURE they have made some folks mad. They sell 1,600 units a year after all. And I have no experience with their service (and at 10 hours, probably never will). But so far, the pre-buying, ordering, experience is as good as it gets.

And that's my long post about it all!!

"Next to prayer, fishing is the most personal relationship of man"Calvin Coolidge
"American by Birth, Southern by the Grace of God"Lewis Grizzard

FROG AR-0019-242
2016 GMC Denali 3500Dually--2017 CC 36CKTS
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Old 04-10-2016, 10:18 AM   #33
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Join Date: May 2014
Location: Rockford Area
Posts: 290
Thanks BandJCarm,
I did send a copy of email to Brannon and yes i too think it's important to let these people know when they do a great job as i think by nature we tend to only post a review when we have a complaint. We all like to hear that we are appreciated!

2016 Silverado Dually
2016 Cedar Creek Champagne 38el
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Old 04-11-2016, 12:49 AM   #34
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Join Date: Aug 2011
Location: Western New York
Posts: 122
Total Bliss
Don't take want I said the wrong way. Denise has been very helpful in getting several of the problems fixed re: the wrong sized bed and getting the ceiling panel corrected. With being here in Florida and living in another area we are running out of time here. Lazydays has misplaced the ceiling panels after they were sent to them. Were reordered on one day but they were really ordered 5 days later and we were shown the email from Denise then. So a week later when I called the parts are there somewhere but we have not got the okay to bring our unit in. Hopefully they will get in soon because we will be leaving Florida in 2 weeks. Sounds like we just about ordered the Champagnes the same way. Like I said it really is a great unit and look forward to several years of travel with it.
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Old 04-12-2016, 01:16 AM   #35
Join Date: Oct 2014
Posts: 36
Information for the 38ERL has seemed to leave the forest river web page. Does anyone know why??

Danny & Esther
2016 38RD Hathaway Edition
2016 F350 Dully
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Old 04-12-2016, 04:26 AM   #36
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Join Date: May 2014
Location: Rockford Area
Posts: 290
We were told when we picked up oue cc champagne el that the erl floorplan was scrapped due to weight issues with the prototype.

2016 Silverado Dually
2016 Cedar Creek Champagne 38el
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Old 04-13-2016, 09:06 PM   #37
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Join Date: Sep 2012
Location: Mass
Posts: 531
Denise at the Factory has been wonderful for us as well. We dragged the CC38FL out to the Factory on the 4th of April and they put on a new front cap (Oxidation) and went through the whole rig to ensure there were no other problems. A few other minor issues including adjusting the rear slides that were not resting on the outside wall when open, they even cleaned and painted the stairs just to have them looking clean and new. 8 hours later and we were ready to go and all of these items outside of warranty.

Walter & Donna
2011 CC LB RAM 3500 CTD 6.7L DRW
2013 Cedar Creek 38FL
2014 Days Camping: 35

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