Good to read this, Total Bliss.
I have driven Brannon nuts, not just for a week or two.........but since last August. We visited there to ensure that's where we wanted to buy. Since then we have literally driven him insane. Most emails are answered in 2 minutes, even on weekends. It's 9:17 Sunday morning, and I guarantee if I ask him an email question, he answers. I did notice on their 'sales board' that he is over and away their top salesman.
He has told me several times "I don't know about that", on some crazy technical question I had. Why is that important? To me, the most important thing a salesman can say is "I don't know".......so long as it's not about everything! A guy that is full of bullfeathers is of no use to me. Don't make up stuff. Don't lie. Brannon has answered everything, and when one issue got sticky, he simply got me in touch with the factory.........where I discussed at length with a Manager the issue, and the question..........and whom I still converse with occasionally.
We went to our local dealer. He is A) $27,000 +- higher than Couch's, and B) have yet to call me after 5 visits, salesman just gave me his card. Brannon has answered every single question I ever asked, almost immediately. For these reasons, we ordered from them, 10 hours away, and are waiting on our unit to be built.
My suggestion is that you simply cut/paste your Post above and email it to Brannon. It's not my place, but I'd do it. It would tickle him.
I'm SURE they have made some folks mad. They sell 1,600 units a year after all. And I have no experience with their service (and at 10 hours, probably never will). But so far, the pre-buying, ordering, experience is as good as it gets.
And that's my long post about it all!!
"Next to prayer, fishing is the most personal relationship of man"Calvin Coolidge
"American by Birth, Southern by the Grace of God"Lewis Grizzard
2016 GMC Denali 3500Dually--2017 CC 36CKTS