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Old 07-30-2019, 05:25 PM   #1
wls
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dometic ac

I was on the roof today, and looking at the ac's to see if they needed cleaning. I noticed that the rear one says on the label that its a 13500, I had assumed that I got the 15000, as to my future travel will be out west. The front states 13500, which I can live with. Where could I run the ser # to confirm its a 13500. Tried calling the dealer, but closed now. Thanks
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Old 07-30-2019, 05:48 PM   #2
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If you remove the cover you'll find somewhere in there the serial and model number. You can cross reference the model number in a google search. I'd be a little surprised if a CC had two 13,500s, but anything is possible.
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Old 07-30-2019, 06:02 PM   #3
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remove the trim collar in side and there is a sticker with model number. My build sheet says my rear is 15 and the front is 13.5 but the part number for the front one is 15k. have not yet checked the rear. who knows maybe I lucked out and got two 15k.
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Old 07-30-2019, 06:12 PM   #4
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The label on the rear one says 13500 and there's black streaks coming out if it. It still blows cold air. Seems like I recall some other people having streak problems. Maybe tomo6 I will pull the cover off.Click image for larger version

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Old 07-30-2019, 06:15 PM   #5
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The ser # is 53425824
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Old 07-30-2019, 06:29 PM   #6
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I took the cover offClick image for larger version

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Old 07-30-2019, 07:29 PM   #7
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Originally Posted by wls View Post
The label on the rear one says 13500 and there's black streaks coming out if it. It still blows cold air. Seems like I recall some other people having streak problems. Maybe tomo6 I will pull the cover off.Attachment 211181Attachment 211182Attachment 211183Attachment 211184
My roof near our rear A/C looks just like this. Planning on cleaning it up this weekend.

Wonder what causes it....
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Old 07-30-2019, 07:59 PM   #8
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Originally Posted by jd4010 View Post
My roof near our rear A/C looks just like this. Planning on cleaning it up this weekend.

Wonder what causes it....
I'd guess they didn't clean the drain pan before installing??
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Old 07-30-2019, 08:27 PM   #9
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Originally Posted by jd4010 View Post
My roof near our rear A/C looks just like this. Planning on cleaning it up this weekend.

Wonder what causes it....
its still blows cool, not sure if it is up to spec or not.
Wonder how you test it.
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Old 07-30-2019, 08:28 PM   #10
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I took the cover offAttachment 211186
I still think I should have a 15000 on it
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Old 08-26-2019, 07:29 PM   #11
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wonder where I could run my vin #, to see what it came with.
Talked to the dealer, he sort of stalling, waiting to hear back from the rep. A 42' coach, you would think a 15000 would be the very least they would put on.
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Old 08-26-2019, 08:23 PM   #12
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wonder where I could run my vin #, to see what it came with.
Talked to the dealer, he sort of stalling, waiting to hear back from the rep. A 42' coach, you would think a 15000 would be the very least they would put on.

Have you thought about calling Cedar Creek and asking them nicely to check the build sheet for your VIN? Give them the serial number to make sure it matches what it was built with in case the dealer swapped it for somebody else.
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Old 08-27-2019, 12:57 PM   #13
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Have you thought about calling Cedar Creek and asking them nicely to check the build sheet for your VIN? Give them the serial number to make sure it matches what it was built with in case the dealer swapped it for somebody else.
Ya I think I will call the dealer, then call cedar creek if I get the run around from the dealer. Thanks
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Old 08-27-2019, 05:32 PM   #14
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Ya I think I will call the dealer, then call cedar creek if I get the run around from the dealer. Thanks
Ok but the dealer probably won't have the serial numbers off the units as they were installed. If they pulled one from yours you'll never know. Cedar Creek will know exactly what unit was put on your RV when it was built.
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Old 09-02-2019, 08:32 AM   #15
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I sent my vin #s to cedar creek, on the build it shows I ordered the 13500, in the bedroom. But the 15000 is standard with the Hathaway Edition. So I need to reach out to the dealer, and set up a date to have the correct one installed.
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Old 09-02-2019, 09:53 AM   #16
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Be sure the dealer knows that CC has authorized the replacement at NO cost to you.....since it would appear they made the mistake.

If the dealer doesn't have a 15K AC unit in stock, I would hold off taking your rig to them until they have one available...you could be without your trailer for some time otherwise.

Good Luck.
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Old 09-04-2019, 06:06 AM   #17
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I did have some email contact with a sales lady from the factory, they said to contact the customer service, so I sent the email chain to the web site, along with the 2016 CC brochure stating the Hathaway edition comes standard with the 15000 main AC. Hopefully they will tell me to go to the factory, or dealer to get the correct AC installed.
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Old 09-04-2019, 06:10 AM   #18
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I did have some email contact with a sales lady from the factory, they said to contact the customer service, so I sent the email chain to the web site, along with the 2016 CC brochure stating the Hathaway edition comes standard with the 15000 main AC. Hopefully they will tell me to go to the factory, or dealer to get the correct AC installed.
Here's a picClick image for larger version

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Old 09-04-2019, 10:28 AM   #19
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there's black streaks coming out if it. It still blows cold air. Seems like I recall some other people having streak problems. Maybe tomo6 I will pull the cover off.[/ATTACH]Attachment 211183
I also have streaks on my unit like OP.
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