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03-01-2015, 09:01 AM
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#1
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Senior Member
Join Date: Jan 2015
Posts: 119
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Lights Gone
We picked up our 2015 CC 36CKTS about 3 weeks ago. Loaded it up and headed out. Been in it for 10 days now and already 5 interior lights burnt out. Anyone know the phone number for CC Warranty . If they would just send them to me I will replace .
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03-01-2015, 09:06 AM
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#2
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Senior Member
Join Date: Nov 2013
Posts: 1,947
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Sounds more like a faulty wiring issue to me...would be very unusual to have 5 lights go out so quick...are they LED's? Take a couple fixtures down and inspect the wiring, many people have reported finding loose wires on their fixtures.
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2016 Chevy Silverado 2500 Duramax
2016 Rockwood 8289WS, Diamond Pkg.
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03-01-2015, 10:23 AM
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#3
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Senior Member
Join Date: Jan 2015
Posts: 119
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Quote:
Originally Posted by WFD
Sounds more like a faulty wiring issue to me...would be very unusual to have 5 lights go out so quick...are they LED's? Take a couple fixtures down and inspect the wiring, many people have reported finding loose wires on their fixtures.
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There appears to be 5 lights on each light panel. On several they are down to 2 or three left working. One all are out. On three the lights are falling down on the cover and melting the cover. My terminology is probably wrong but hopefully you get the idea
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03-01-2015, 10:48 AM
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#4
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Senior Member
Join Date: Feb 2015
Location: Oswego il
Posts: 2,430
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I would go back to the dealer this is an electrical issue and this should be fixed by them. I know a lot of people on this and other forums are capable to do the work but it is still under warranty and is only a couple of weeks old. Why screw with the warranty and cause other warranty issue down the road if this is not fixed by the dealer.
Just my very humble opinion!
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Jim W.
2016 34RL CC; 2008 Ram Mega Cab 2500HD, 6.7L, 68RFE 6 speed, 4X4, Smarty S67, TDR 145K+miles
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03-01-2015, 12:13 PM
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#5
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Senior Member
Join Date: Jan 2015
Posts: 119
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I agree but dealer wants you to drop it off wait a couple months , we don't have that kinda time. We are full timers.
2015 CC 36CKTS
2011 Ford F-250
2003 Harley Ultra Classic
__________________
2015 Cedar Creek 36 CKTS
2016 Ford F350 DRW
2016 Harley Davidson Ultra Classic Low
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03-01-2015, 12:22 PM
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#6
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Site Team
Join Date: Mar 2008
Location: Louisville, KY
Posts: 10,525
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WE need more information! Are these LED??? Can you post a photo??
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Peace!
Dan & Rita D
2017 Nissan Titan 5.6L King cab 4wd
2016 Evergreen Everlite 242RBS
29' empty nest model. Blue Ox WD hitch
(1 queen bed, large main cabin and huge bathroom)
Camping days 2010-53, 2011-47, 2012-41, 2013-41, 2014-31, 2015-40, 2016-44, 2017-63, 2018-75, 2019-32, 2020-41, 2021-49, 2022-43, 2023-66
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03-01-2015, 12:28 PM
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#7
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Senior Member
Join Date: Sep 2014
Posts: 735
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Guaranteed to be incandescent and likely a 921 bulb. Your problem isn't a new one, and some of the newer fixtures ARE REALLY BADLY designed! Call your dealer, send some pictures, get them to send some replacement lenses at least. Swap the bulbs to LEDS or a lower wattage 921-style. Sounds like you keep lights on for an extended period. If you have a multimeter, see what voltage you're getting at one of the sockets. You're probably a little on the upper end.
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03-01-2015, 12:53 PM
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#8
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Senior Member
Join Date: Jan 2015
Posts: 119
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All LED bulbs. Will send pics we we return this afternoon.
2015 CC 36CKTS
2011 Ford F-250
2003 Harley Ultra Classic
__________________
2015 Cedar Creek 36 CKTS
2016 Ford F350 DRW
2016 Harley Davidson Ultra Classic Low
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03-01-2015, 12:54 PM
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#9
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Senior Member
Join Date: Jan 2015
Posts: 119
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And no don't leave the lights on. Afraid to.
2015 CC 36CKTS
2011 Ford F-250
2003 Harley Ultra Classic
__________________
2015 Cedar Creek 36 CKTS
2016 Ford F350 DRW
2016 Harley Davidson Ultra Classic Low
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03-01-2015, 01:20 PM
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#10
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Site Team
Join Date: Oct 2014
Posts: 15,296
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I recall seeing comments from others on this, ( try a search) and they were replaced by dealer. This is a simple fix. If you are handy, ask the dealer to send you replacements, if not ask dealer to order replacements, and call you once they are in received. Should take dealer 10-15 mins per fixture max to replace.
__________________
2015 Freedom Express 248RBS
TV 2015 Silverado HD2500 Duramax
TST Tire Monitors
Honda 2000I + Companion
2 100W solar panels
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03-01-2015, 05:07 PM
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#11
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Senior Member
Join Date: Jan 2015
Posts: 119
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If the pics upload up will see where it burnt the covers. There are 6 lite diodes on each board. Some are 1 out some 2 some 3 out and 1 is all out.
2015 CC 36CKTS
2011 Ford F-250
2003 Harley Ultra Classic
__________________
2015 Cedar Creek 36 CKTS
2016 Ford F350 DRW
2016 Harley Davidson Ultra Classic Low
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03-01-2015, 06:15 PM
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#12
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Senior Member
Join Date: Nov 2013
Location: Oregon City, OR
Posts: 140
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I have the same LED puck lights. On mine the inner rim has a plastic piece in two opposing corners to hold the LED board in place. Hard to tell if yours somehow fell out or were installed incorrectly. None of mine have fallen out of the holders. I do have one that is burnt out over the microwave. These are supposed to be lifetime warrantied. The new Forest River website has numbers listed for each product line. You might want to check there for the Cedar Creek warranty department. Or have them fixed at Goshen rally.
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Steve and Paula, Tiki and Keyla, RIP Chance
2017 Ford F-350 Platinum DRW, 6.7L
2018 Cedar Creek Champagne 38EL
Camped - 2014-47, 2015-104, 2016-100, 2017-161, 2018-94
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03-01-2015, 06:22 PM
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#13
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Senior Member
Join Date: Jan 2015
Posts: 119
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On the ones that have that have burnt the plastic cover that was the problem. Didn't see a plastic ring just looks as though they snap in. I have three that dropped and burned the covers the others the light diodes just went out.
2015 CC 36CKTS
2011 Ford F-250
2003 Harley Ultra Classic
__________________
2015 Cedar Creek 36 CKTS
2016 Ford F350 DRW
2016 Harley Davidson Ultra Classic Low
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03-01-2015, 06:25 PM
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#14
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Senior Member
Join Date: Nov 2013
Location: Oregon City, OR
Posts: 140
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Here is the link to Cedar Creek contact info - Forest River RV Contact Us - Forest River, Inc.
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Steve and Paula, Tiki and Keyla, RIP Chance
2017 Ford F-350 Platinum DRW, 6.7L
2018 Cedar Creek Champagne 38EL
Camped - 2014-47, 2015-104, 2016-100, 2017-161, 2018-94
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03-01-2015, 06:26 PM
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#15
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Senior Member
Join Date: Jan 2015
Posts: 119
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Thanks.
2015 CC 36CKTS
2011 Ford F-250
2003 Harley Ultra Classic
__________________
2015 Cedar Creek 36 CKTS
2016 Ford F350 DRW
2016 Harley Davidson Ultra Classic Low
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03-01-2015, 06:45 PM
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#16
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Site Team
Join Date: Oct 2014
Posts: 15,296
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The burn spots are the drive circuits for the LEDs. These do get warm. but should not burn as yours have. It looks like a bad batch of drive components. I suggest you have replace everyone even if still working normally.
__________________
2015 Freedom Express 248RBS
TV 2015 Silverado HD2500 Duramax
TST Tire Monitors
Honda 2000I + Companion
2 100W solar panels
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03-01-2015, 06:49 PM
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#17
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Senior Member
Join Date: Jan 2015
Posts: 119
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I touched one and it was hot. The reason I think it burned the covers is they were resting down on the covers. Apparently they were not installed correctly.
2015 CC 36CKTS
2011 Ford F-250
2003 Harley Ultra Classic
__________________
2015 Cedar Creek 36 CKTS
2016 Ford F350 DRW
2016 Harley Davidson Ultra Classic Low
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03-01-2015, 08:49 PM
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#18
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Member
Join Date: Oct 2012
Posts: 57
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You can contact Jeff Holmes at CC for warranty issues. He posts here from time to time, and has always been very responsive.
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 Carroll & Betty Davis
2020 Cedar Creek Silverback 33IK
2011 Ford F250 Superduty Powerstroke
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03-01-2015, 09:47 PM
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#19
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Senior Member
Join Date: Jan 2015
Posts: 119
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Yes. I emailed him today.
Thanks
2015 CC 36CKTS
2011 Ford F-250
2003 Harley Ultra Classic
__________________
2015 Cedar Creek 36 CKTS
2016 Ford F350 DRW
2016 Harley Davidson Ultra Classic Low
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03-01-2015, 10:59 PM
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#20
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Senior Member
Join Date: May 2010
Posts: 146
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thanks for the link, have gone to it and posted some issues we have with our silverback, one being the lights as well as other issues.
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